SMP Pharmacy Solutions: Retail & Specialty

"Extremely long wait times to speak to a representative only to get inconsistent information every time you call. I've used them for prescription services and delivery since last year, today I call and the delivery fee is more than usual, when I ask about it I'm told an error was made the last time. The supervisor I spoke to didn't even realize I had been using them since 2022. They just lost thousands because a supervisor doesn't have the ability to make a good customer service decision. Switched my prescription to walgreens."

"I was waiting over a week for a eyedrop prescription that my doctor from correct vision sent here. And since you guys don’t take my insurance than you people didnt even bother to call and let me know that you were not gonna fill in my order. I was waiting on your call for over a week. And a simple call saying that you don’t take my insurance would’ve been appreciated. But instead you guys just didnt bother.. That is very unprofessional & lack of communication. I understand this is a business and you guys only care about the money but try being more professional with people even if you don’t take their insurance. No i do not recommend this place."

"If I could give this place, zero stars I would. It has been nothing but headaches for the last three months since I switched this pharmacy. Luckily after this month I will no longer be using them. Their customer service is horrible. They never have anything in stock. They give wrong information of what they do have in stock. Their delivery is a 12 hour window and you must be home to receive, you don’t even get an estimated time. Stay away from this place!"

"We had to pay in full because we had to overnight a fertility prescription. A nice lady told us to reach out in 3-4 days after the insurance pre-auth to get reimbursed from the pharmacy (I SWEAR that's what she said) because beyond the 3-4 days I would have to file a paper claim myself. Called the first time they said nothing had come through and to call back in a couple more days. Called back today and I'm 30 seconds into my explanation when the the lady hangs up on me. This wouldn't as big of a deal if wait times weren't CRAZY long. Finally got a call back from a nice gentleman and he said they don't EVER do reimbursements like that and whoever I spoke to first was wrong. What a ride haha"

"Cannot get anyone to connect back with me after leaving a message. The hold time to talk to an agent is over 50 minutes. I've spent almost an hour on hold trying to get my prescription ordered. It is a time-dependent prescription and I've spent over two days trying to get this ordered. I tried to order online but it says to call. I'm extremely upset about this. Horrible customer service. Please hire some good people to take orders!"