PANDORA Jewelry 23106 Fashion Drive, Estero, FL 33928

"Received the worst customer service I ever received at a retail store. I tried to return a bracelet that I purchased that came apart I was told I could not exchange it for a new one. I also could not exchange a duplicate charm I received for Christmas and was told I could not do that either. Be careful when shopping there because the manager was very rude and should not be dealing with the public. I hope this review helps before another person goes there and get mis treated also. I hope someone from corporate reads these reviews because this stores employees need to learn their customer service skills all over again and learn how to treat their customers."

"I specifically informed them I do not want a bracelet if it tarnishes. They informed me that they have a special coating that prevents tarnishing and that if it does I can return it. Well, of course, it turned very dark and tarnished, and looked ugly within a day of her wearing it, and they will not back their product. So, we’re stuck with the bracelet that my wife can’t wear."

"I was at this store today, for the 4th time in a month. We have been purchasing graduation gifts, and Mother’s Day gifts. Our first encounter with the “Assistant Manager” Jess G was pleasant. However, the other times not so much. She acts nice when is convenient, but her attitude is very arrogant and obnoxious and disrespectful. She is not customer service trained, and doesn’t know how to handled stressful situations without getting defensive. I was there to pick up my daughter’s small order, and she refused to help since the order was not under my name. I understand store policies, however on prior pick ups an identification was not requested at the time order was picked up. She recognized me when I walked in, and even greeted me with a “welcome back” greeting. Since the order was under my daughter’s name, and she was not present; she refused to help or to offer other options. I told her if there were other ways for her to verify or identify me (my daughter was ok FaceTime the whole time), but Jess got very firm, defensive, and rude and stated there was nothing she could do. I was disappointed, and embarrassed by her behavior and walked away. I told her that her service was awful and unprofessional, and she immediately responded by saying to not come back to the store again. We have spent hundreds of dollars, within the last month at this store. Her behavior is very unethical. Please train your staff. An “assistant manager” should not have all of this bad reviews, and should not treat customers with such entitlement nor kicked us out as she owns the store. You will lose a lot of customers if this behavior is not rectified."

"We drove to exchange a gift only to be turned away. We arrived at 7:08pm and where turned away. If your website says your business closes at 8pm and you have no signs up displaying your intentions to close earlier displays lack of care for your business and customers. The female individual wearing the leopard print shirt was defensive and aggressive to quickly dismiss us. Very disappointing for a loyal pandora customer. I will not be coming back to this establishment and recommend that you take your business elsewhere unless you are looking for a customer experience that is subpar."

"I have purchased nearly $900 worth of jewelry in the last two weeks. Four days ago I purchased a bracelet. It’s too long. I stopped in the Estero location to exchange it with receipt in hand and because they are a “franchise” they will not help me. When purchased I was never given a box it was placed on my wrist and I walked out of the store. They claim I must have a box and it has to be in the original condition. It is in the original condition. Your employee put it on my wrist exactly how it is today. I wasn’t given a box! Franchise or not this is a representation of the company. I am being sent all the way across town (14 miles 1 way) with gas prices higher than ever! “We aren’t allowed to give out the franchise owners information”. When leaving the young blonde lady was rude “you can leave, bye, have a nice day” in a very disrespectful attitude, almost pushing me out when I’m a paying customer! The manager refused to give the young ladies name. The managers name is Nerissa. Not once did she offer to do anything to help me other than refer me to the Fort Myers location. They pointed the finger at Fort Myers and said it was their fault. Is this one company? Doesn’t seem like you’re employees care about each other or how they treat other stores customers. I am highly dissatisfied with the service I have received for the amount of money I have paid. I hope somebody reimburse me for my gas and exchanges the bracelet that I purchased less than one week ago! The bracelet your employee placed on my wrist without a box and allowed me to walk out as is. Therefore, this is the original condition. Look at the picture, does this look like it fits!?"