Appliances 4 Less Lakeland 2834 Lakeland Highlands Road, Lakeland, FL 33803

"The fridge itself has been fine so far, but this review is for the delivery and customer service. We bought a fridge and had it delivered. We specified a time we needed to have it by, and they would be there by that time. The time came and went, and they continued on other deliveries houses first. This is a mild inconvenience. Frustrating, but understandable. Once they got here 45 minutes past our cut off time, they brought in the fridge, somewhat installed it (my husband needed to help because they weren’t sure how to connect the water), and left. I came out to look at it, and it’s the complete wrong fridge in the wrong style that has just been installed. We run out to get them, and in the meantime notice they have badly scratched our floor in many places. Very obvious shavings that have obviously just been done in front of our door and all the way into our living room. We paid for delivery to avoid something like that happening, and now we also don’t even have the correct fridge installed an hour past when we needed to leave. The fridges should be marked with something that shows where they need to go. They go out and get our “correct” fridge, install it, and leave. We’re looking over it, and we notice lots of extra scratches and dents. There is a giant gash inside the fridge lining which would actually alter the function. Luckily my husband had taken pictures the day prior when he purchased the fridge. We reviewed them and it is very obviously not the same fridge, not only by many extra scratches, dents, and the gash, but also it has totally different packaging than the one the day prior. While the other things are unfortunate inconveniences (beyond the damaged floors), this seemed like almost a scam to me to switch the fridge someone has seen in the showroom for a more damaged fridge. If we hadn’t been prudent in paying attention, we wouldn’t even have had proof that this wasn’t the one we bought. We luckily had a photo that showed that our fridge did not have a large gash inside. My husband called and they apologized saying that the delivery men picked up the “wrong fridge” this morning because the front desk staff wasn’t there to direct them to the correct fridge. There should clearly be something to mark which fridge someone purchased and where to deliver it, and we had two issues from this not being done. They said they would go and pick up the correct fridge and then bring it later. At this point, hours after we needed to go out of town, we had to arrange someone else to be at our house to finally receive our correct fridge. After all this, we asked if they could at least refund our delivery fee for all of these issues, and they refused. I am grateful we haven’t had any fridge issues yet (it’s only been a month), because I regretted purchasing from here instead of a big box store for a few hundred more after all these issues."

"Mathew and his team are great. I purchased a refrigerator and oven and had some installation problems, Mathew came over and fixed the problem professionally and did a great job. I will definitely go back for my washer and dryer."

"Went to look at refrigerators. This is a scratch and dent, but I found a fridge. Not to shabby. The staff was fantastic and worked with us on price. Our new LG is now working great, and her name is Matilda. Lol. They delivered on time and set it up, checking for leaks in the system. It took a day to get to temp down, was worried, so called them, and they were out that evening. Of course, Matilda was at prime by then. Appreciated the quick response. Since we are retired and on a fixed income, they were very much appreciated. Oh, and yes, there are warranties to buy at minimal expense."

"We have purchased most our major appliances from Appliances 4 Less and have been extremely pleased. The customer service is always great and their selection of quality appliances along with amazing prices just can’t be beat. Thanks for everything Matthew and crew."

"EXTREMELY HAPPY WITH MY NEW WASHER & DRYER! Appliances 4 Less have BRAND NEW Appliances..just has maybe a little dent here and there. Matthew, Carlos and Andrew provided outstanding and friendly customer service. Their prices are VERY REASONABLE and I got same day delivery!"