Brilliant Earth 3714 Midtown Drive, Tampa, FL 33607

"I husband ordered my engagement ring before this store was here. It was 3 years ago and the ring was half a size bigger. It was our fault, we measured it wrong. Long story short, I came in q couple of months ago to finally resize it. The two girls at the store were super nice and helpful and even though it was past the time to get it complementary resized they did it anyway. Also the ring came back so shiny just like when i first got it. Thank you guys!"

"My husband and I went into this location this evening around 6pm looking for a wedding band to match his new watch. We were greeted by an associate behind the counter, she was taking care of a couple. A woman walked in after us looking at rings. A second store associate came out of the back and greeted her and asked what she was looking for. The associate that initially greeted us informed her we were there 1st. The second associate (a large woman wearing a hat) comes over and asked us what we were looking for, walks away and proceeds to help the other woman looking for an engagement ring. As a business owner and someone that has been in retail for over 20 years, I find that insulting. My Marine Veteran husband that served his country is black ( I am not) gets stereotyped constantly...everywhere we go. We never get the same service as other couples or people in general. Maybe the store associate is ignorant, racist or just cared more about making a bigger sale with an engagement ring. I don't know BUT the joke is on her because now Brilliant Earth has lost thousands by losing us as potential customers. Please don't reach out with an apololgy or any kind of discount on your products. I will not change my review or delete it. This location is abysmal!"

"The ladies there were so helpful! I am glad we made the decision to buy the ring there. Not only did they have a great selection, but they also gave us better quality service than we had gotten at some other stores. I would definitely recommend Brilliant Earth for engagement rings and other jewelry."

"We got my engagement ring here and now we are back purchasing bands! Setting up appointments is super easy and everyone is very helpful and friendly. 100% recommend Brilliant Earth, their jewelry is top quality!"

"Brilliant Earth has made our engagement ring purchase living hell! After months of designing a custom ring, traveling to two different stores, multiple Zoom calls and many rendering revisions, we entrusted in Brilliant Earth to build a quality ring. The process took months and lacked basic communication since every time you call you get a different customer service representative who can’t tell you anything new about the status of the ring. After being lied to about the status and delivery date multiple times, we received the ring, only to realize that a diamond was crooked! After calling and being told “it’s probably just an optical illusion,” we sent the ring back and they agreed it was not set correctly and that it would have to be completely remade. After waiting a few more MONTHS with back and forth phone calls and emails and being told more excuses, we were told that the second ring failed quality inspection and would have to be remade another time. At this point, we asked if it was the design and if we should redesign it and they said there wasn’t an issue with the design. Now, the delivery date has changed three times and every time it is scheduled to ship, we call and they say it’s still being worked on. At this point it has been 8 months since the initial order and payment and 4 months since we sent back the first ring. It is beyond comical at this point and has ruined what should be a fun experience. We can’t even finalize wedding details because who knows when this ring is going to show up after paying over 5k for it. Save yourself and go to a local jeweler!"