JOANN Fabric and Crafts,

6234 Commerce Palms Drive, Tampa, FL 33647

"Cashier staff named Matthew was very rude and very unprofessional. Please train your staff well with right etiquette on customer service even just a simple greetings and saying "Thank you" after each transactions."

"Very poor customer service at this location. I would advise against going here. They had a short staff and instead of doing anything to mediate the situation, they have an angry guy answering the phone raising his voice the second you ask if there's someone there to cut fabric. Like he was really mad that anyone would dare ask. I went there the other day and there was a group of people just waiting around for someone to help them cut their fabric. After 10 minutes of waiting, I called and asked if there was anyone there to cut the fabric. Immediately, I get a raised voice "MA'AM, WE ARE SHORT STAFFED. THERE'S ONLY TWO OF US." No no no, that's not what I asked. There were customer service friendly ways to handle this issue. 1. Improvise with a sign to alert people waiting around that they are short staff and no one's gonna help 2. Warn people at the door that you're short staffed and only helping people that are not buying fabric. IT'S A FABRIC STORE and they're prioritizing the non-fabric customers. Also, that guy lied. A non-speaking employee walked by us waiting and went to a register close by and didn't greet or address any of the people waiting. I was already leaving because I got yelled at for asking a question and on my way out they had TWO MORE EMPLOYEES at the cash register and there wasn't even a line. There were just two people checking out that were buying random accessories. Where is the organizational intelligence in that decision. You work at a fabric store where people come to buy fabric and you choose to use all your resources at the check out instead of dividing them to accommodate the bulk of your customers. It's small minded employees that just don't care and I will never go to that location again."

"The place is bright, clean, and tidy. The team members are pleasant and helpful. We find several useful sales items for very good prices. But the is only one cashier even when there are seven customers in line to get checked out."

"Bathrooms are consistently dirty. Been here multiple times. TP everywhere, not wipped, doest smell good, toilets are not secured properly and are shaky. Not at bad as Michael's at least. Edit: this was a 2 star but both soaps don't work so 1 star"

"Great fabric selection. And what you can't find there the online options are extensive. Every kind of craft available. They even have seasonal decorations. Fun sale items."