Cool Connections Inc.

"Sherry in the office deserves many kudos. She's always cool and calm and sympathetic. Dan, the technician is superb. Always felt like I could trust him. That said, I can't say the same about the owner/powers that be. Evidently 20 years as a loyal customer means nothing to them. For the first time in those 20 years, I feel my concerns weren't answered, emails were ignored, and was treated unfairly by them."

"I am extremely disappointed with Cool Connections "services". I was referred to them through Lowes for some minor issues that needed to be fixed in my AC. However, I’ve only been having more problems come up since they tried to “fix” my AC. This has been happening for over 1 year! I also have a 10 year warranty, but they still took $1,200 (TWICE) for labor and parts. They REFUSED to fix my AC and give me my money back. Take this from me, save your time and money, and stay away from this company!! They overcharge and steal your money! Side note, I went to another A/C company, and turns out it just needed about 2 pounds more of refrigerant. It was much cheaper for the service and for it to get installed than Cool Connections has ever been. Well, you would think an A/C company would know a thing or two about an A/C? But, I guess this company lacks knowledge in that area!"

"Dan is the exact person that a homeowner would hope to have as a service technician and advisor. He was extremely thorough and explained my a/c system to me in a way that I could understand. Cool Connections is now my a/c company because of the service provided by Dan. I do not write reviews unless it is the truth and in this case, I can’t say enough good things on behalf of Cool Connections and their technician Dan. Thanks guys!"

"Cool connections Inc was referred to me by a friend who had great emergency service. My experience was great as well! From the time Ms. Lois said hello. The customer service was welcoming and inspiring that my air would be fixed that same day. The service tech was on time and very knowledgeable as well as professional. Dan had my problem solved in less then a hour. He even educated me about keeping the unit maintained. I am very grateful for the referral to Cool Connections Inc."

"We found this wonderful company through a promotion with Lowes. A hidden Gem. Chris came to our home and treated it as if it was his own. We were planning a floor install too and offered recommendations  as to how / if to install flooring underneath the indoor unit.  He explained in detail in regular terms of the two step  Tirane systems we were getting  and reassured us of our great choice.  Plus got a great deal with the financing through Lowes. Made it a no brainier to jump in when we did. Then Sherry in the office  called to set up a time.  Perfect to a tee made sure we were informed days and times etc.   Also had the chance to chat with Lois  who is also well qualified to explain an issues we had or might have as well as scheduling information we might need. Then Dan the man and the crew showed up and got our system installed in excellent time. Taking care not to trample any of my plants . Our old Tranes were on their last legs , original to our home about 36 yrs old.  Out with the old /ancient and in with the new more efficient. Saved us  quite a bit of money the first summer we had it installed, and cool as the artic too.   Not to mention added value to the house and runs well.   From Consult to installation  to learning about our system to keep it better maintained and now   present day  we are so happy with this well coordinated Team. They listen understand and follow through . We are very happy with the COOL CONNECTIONS FAMILY. We hope to have a long and happy relationship. Thank you to everyone at COOL CONNECTIONS. They really are  cool connections  to have."