Roto-Rooter Plumbing & Water Cleanup

"I was away when the plumber came. All I know is that he fixed the problem fast, with no fuss, he communicated great over the phone and the price was VERY reasonable. I am struck but the professionalism and honesty of this guy. I would hire him again 1 million times."

"Roto rooter performed a repair for me last week. The tech scammed my father in law. He charged him twice, one charge for his other company and one charge by roto rooter. He scammed my father in law and when I asked management , Michael Hoffman, he says I have to go after him myself nothing he can do. Terrible professionalism and customer service. I’ve been waiting for a call from his general manager Michael story for 4 days. I’ve left messages and spoken to secretaries. The tech used a credit card machine to charge his other company. Seems like this is common practice due to the lack of urgency to resolve this matter. No call backs. No emails. This point only option is legal action . Can’t believe a company that’s been around for 100 years can treat customers like this. No solution. Scam artists. Michael story is supposed to be general manager in my area, gave him 4 days and still no answer. Ridiculous. I have pictures and proof but will refrain from posting. I can email anyone proof."

"I needed to unclog a shower drain. I was given a window of time for the service call from 2 to 4. The technician arrived at 4:30. He quoted me a price of $460.00—to unclog 1 shower drain! Of course they didn’t want to give me a quote before the visit. This is an example of the worse of business practices. Result: I wasted 2 hours of my precious time on Saturday, to now have to look for a real professional to solve the problem. Beware."

"I called Roto Rooter as I was having clogging issues in the house. They were professional, on time and gave me a great explanation of what was happening under the house. They were able to show me their findings on their camera to back up what they were saying. They took care of my issue in one day and worked until the job was done after sunset! Their job is guaranteed and everything is giving to you in writing! Definitely recommend."

"Moises was great and really helpful. He was professional and made me feel very comfortable in my home. We had great time talking, and I learned a lot about plumbing. Would recommend anyone who needs a plumber in the Miami-Dade area."