EasyChoice Vacation Homes

"Very good to work with. Any time I called with questions they were very friendly. While at a property they took care of an issue with a vacuum cleaner in the property we were renting."

"Friendly staff who went above and beyond to make us feel at home. Home was also very clean. We will definitely be coming back. I was worried after I read a review that they never pick up the phone. They send a message with the booking info and on the directions we received of the office hours and made sure we were aware of the office hours and to contact the after hours line for emergencies and came out to take care of us right away. Thank you so much Easy Choice"

"Stayed at a lovely vacation home managed by Easy Choice. They should change thier name to Lazy Choice. Nice higher end unit- but with absolute bare minimum (and LESS) management. I attempted contact with this company twice. Once before our visit, and once before we checked out. I never received any response to my first email about pool access (before our visit) which we were never provided; And received a poor response to my 2nd- which was in regards to the DIRTY SHEETS we discovered at the unit at 10pm as we attempted to get in bed for the night. The unit also featured a previous guest's dishes still in the dishwasher, no shampoo, no dish soap, and ONE washer pod- with which I was expected to wash the dirty sheets which were still on the bed I was supposed to sleep in that night. They have a lengthy manual for how they expect guests to do housekeeping which was nothing like any place I have ever stayed before (they expect guests to strip thier own beds, etc.) They chastised me for not getting in touch when we discovered the dirty sheets at 10pm when I only wanted to go to bed asap (our trip was only 3 days total and we were fully booked- not to mention WHO wants to spend ANY of thier vacation time dealing with such things? They also required photos (which I provided) of the dirty sheets before offering any kind of recompense. They didn't seem at all concerned about the dishes left or lack of other supplies in the unit- we had to spend some of our vacation time at Publix to make up for basic necessities missing. In the end they offered me 10% off my next stay with them- but there will not be a next stay. We will avoid them like the plague, and I advise others to do the same."

"As a property manager we found Easy Choice great, at first, then the great member of staff who held them together left and it all fell apart. Guests complained they were not able to get hold of Easy Choice, that staff were rude and unhelpful. We had cleanliness complaints, bills were never correct, always an error in the favour of Easy Choice, of course! Problems were not dealt with properly and over-inflated costs, sometimes for items we had specified in writing for them not to do. You get monthly emails from the CEO asking if everything is ok. If you ever dare reply with a problem he becomes rude and quite nasty, trying to bully you with legal threats. Our experience was far from easy, very bad in fact and based on our experience we would definitely not recommend this company to anyone"

"Owner Review Negligence, cleanliness issues for both house and pool, errors on statements, mixed up dates, lack of communication and more. You name it, we experienced with ECPM in less than a year. One of our guests was so upset and reported to me that I should replace management company because the house was kept filthy upon check-in. She had to do a lot of cleaning upon check-in. There were even white puddings on the comforter. Another guest gave similar feedback. I got less stars from multiple guests mainly because of ECPM’s negligence. Potential bookings started asking about cleanliness concerns. We were confused so we visited to the Villa to check on and turned out guest feedbacks were true about ECPM. We personally saw chip bags and garbage under bed, dirty pool, unprepared dinning table and more upon checkin. I confirmed my owner visit weeks ahead, got confirmation from ECPM and then had to wait on arrival the whole day waiting for cleaning because ECPM booked the dates. Also found out carpet cleaning was backdated too. We showed up at ECPM office to ask for cleaning, the person who was there initially arguing that I didn’t reserve trip to my own house. He then realized to their mistake when I showed Allison’s confirmation email and figured it was back dated. It was quite an insult and ruined our trip to our own house by the people who we are paying to manage our house. I was told ECPM stopped preparing dinning table because there can be dust between bookings. Obvious sloppy decision to save their operating cost. Marketing is terrible too. I had no choice but terminated management with ECPM. Then they came up with excessive relocation fees (not in contract) for bookings that are several months ahead. Errors again on statement too. I offered to keep the 3 bookings for the sake of their guests but they moved it anyway and probably chipping from both owner and guest. In my opinion and experience, ECPM indeed uses unfair and deceptive business practices. ECPM did not maintain minimum standard. Robert, the owner was initially responsive and helpful. Then he went quiet when we started experiencing management issues and disputes. Overall, it was terrible experience having ECPM managed my vacation home. It wasn’t a great choice for the owners and guests. It was an Easy but BAD choice."