Top Villas

"I'm so frustrated with this place. I paid $5,000 for a week and the bathtub won't heat up and the dishwasher is broken. I called them Saturday night as soon as we got it and they still have not sent anyone out. Top villas is just some middle man with no control over the maintenance personnel so when you call them they blame it on the resort (Reunion Resort). And when you call the resort they say you have to go through Top Villas. It's a joke. Spend your money elsewhere. You'd have better luck with an individual who actually cares about their Airbnb."

"Review for Top Villa My family and I stayed with Top Villa during the 1st week of December 2023. The following is a review of our stay: Pros. • The property was 15 minutes for Disney Theme Parks • The Villa overall was clean, rug in living area could have been shampooed. • The pool area was nice. • The rooms were decorated with Disney themes very spacious. • TV in each room • Customer Service for booking the Villa, and concierge services for the Disney Parks and car rental were excellent. • Location near grocery stores, gas stations and restaurants Cons. • Take your own sheets unless you like microfiber. • No washcloths, only hands towels and full body towels. • No privacy for front door, no curtain, or blinds • The dryer did not work, had to use the laundromat. • When asked about feedback concerning our stay. Feedback was provided, we heard nothing else from the survey once completed, maybe because we had a complaint. It was concerning the dryer not working. Rating for stay at top Villa 3.5 Courtesy of the Hairston and Greer Families"

"Please don't book this property #277. I booked and my card was charged $1135 for the reservation. They emailed me the next morning stating my reservation had been canceled because my email didn't match my card. I am still waiting on a refund of $1135. I had to book another reservation with another company in order to go on vacation. The representative are in the U.K. and aren't helpful and can't be trusted. PLEASE DON'T NOT WAISE YOUR TIME OR MONEY!! I'M TOLD MY REFUND COULD TAKE UP TO 14 DAYS. My bank can't see a refund submitted. They may have not submitted one, who knows! I am very upset!! I personally don't feel they have a local office. They have a team in the UK and one local guy that seems to be trying to take all the calls. He claims he allowed his team to be off the Friday before NEW Years. This is a busy weekend, why would you allow you team to be off? STAY AWAY!! I'M POSTING THEM ON FACEBOOK! PLEASE SHARE!! THIS PLACE IS A JOKE, DON'T RUIN YOUR VACATION!! STILL NO REFUND AND MY BANK STATED THE REFUND HAS NOT BEEN PROCESSED!!! $1135"

"I rented a Villa called Sonoma resort 18 from Top Villas. The pictures they sent me were beautiful but the house did not match what they sold me on. The home was so dirty and run down. The photos had to be from when the property was first built. The sheets on the beds all stained which makes you feel so dirty! Shower curtains all moldy, appliances broken , outdoor furniture barely existent and what was there broken, airconditioning did not cool the upstairs at all! My family slept in over 80 degree temps every night! This was a very expensive rental and It was such a rip off. Dont waste your money using top villas! Ive had way better on air bnb."

"Wednesday, June 7th, on our way to the Windsor Palms Resort 66, we were contacted by a Ricardo, Top Villa office manager, who told me that the owner of the Resort I orginally booked a month ago needed to use the resort due to an emergency. I was upset because they waited until the last minute, but, I tried to remain positive. I had to pull over to view other resorts to replace the original one because my family and I were already on the road from SC to FL. I chose Windsor Palms Resort 66. Now, I was told I could not check in early and that check in was at 4pm. We got to the resort at 2pm, saw the Casiola “Property Management team” van and assumed they were getting the place ready for us to check in at 4pm. Came back a little after 4pm. Beautiful resort… But when we got there, we couldn’t get in the pool because it was full of bugs, the pool cleaning tool was broken, and we had bugs in our bathroom. I emailed and called Top Villa and they submitted a ticket to Casiola, the property management team. Today is the second day and finally after calling again, but this time to Casiola, I was told someone would be out and they don’t have an ETA for when the team will come to the Resort to clean the pool. Around 10 or 11 am, the pool service guy came out, said it would take 2 hours. The guy left the hose in the pool and apparently left. We thought he was going to take longer, so we went out shopping… only to come back with the hose still in the pool, white powder (chlorine) still on the floor of the pool, and bugs. We couldn’t clean the pool ourselves because yet again, the pool cleaning tool is still broken. I’m beyond frustrated at this point. Dennis from Casiola called and said he would have the pool service guy come back out. This is now the second day we can’t enjoy the pool and everyone is now frustrated. I am not one to complain, but being that I have spent so much money not only on the resort, but just for the vacation alone, I’m upset. It’s not just the pool… it’s the whole situation with having to be told at the last minute that we had to pick another resort. And then to pick another resort only to be even more frustrated because things weren’t taken care of before we got to the resort. Katie, a customer support rep is trying to turn things around, but I have yet to hear back from her. Tomorrow will be Friday, and we bought tickets to go to Aquatica because we can’t enjoy the pool, Saturday we checkout and checkout is at 11am. I’m beyond upset. I have my mother and 4 teenagers with me. 2 graduated this past Saturday and this was their graduation gift. This has been the worst experience I have ever had planning a trip/vacation. It’s now 8pm, the sun is going down and still can’t get in the pool. I just received another email from Casiola and was told the white substance that has not dissolved in the water since this morning (we were told it would take 2 hours) is actually salt, not chlorine. No one informed me that it was a salt pool until now, 8pm going on 9pm, second 2nd day/night at the resort. Thank God no one has any issues with salt. And again, the pool still has bugs and the pool cleaning tool is still broken, so we can’t clean it ourselves."