Willow Key Apartments

"I live in building #6 , I use to have issues with anything the office said or sent out . They was super annoying at times. When I really took the time to get to know the staff , I see they are regular ppl doing they job . I keep reading all this reviews and some have valid points and the others are just simply angry and will say anything when they are upset and something don’t go our way . I was one of them ! I realize the office doesn’t make the rules they just have to enforce them . The owners make the rules . I’m not a fan of the changes , but the changes has made things better . If you not happy , move out , because if I’m not happy I’m move somewhere I’m going to be happy . Great job willow key ."

"Honestly , I been living building #5518 for sometime and I have had my issues , but honestly the issues were here before the new management company was here ! I’ve had my times when I have came into the office and been very vocal and rude … and yet I still live here . The Office just asked can you give us an opportunity to correct the issues . It’s no reason to write from fake email , if you have an issue address the office . Don’t expect those ppl in the office to let us a residents talk to them any kind of way . The trash , honestly has gotten better , parking has got better , because the office has cracked down on all these ppl living with one person . Willow key keep doing what you doing . I’ve grown to like the staff no hard feelings continue to your job . We as residents when we don’t get our way , and don’t want to accept the new rules , we will make a fake account and say just anything . ! Be honest, go to office , voice your opinion , it worked for me , and I’m still living here. Remodeling can be better , but some of the residents use to the man Junior in the office and turning a blind eye , and these ppl don’t ."

"I been living here for over 5 years, and I want to point out the fake email accounts. I like the office staff , I like the new rules . Anytime there are new rules , everyone wants to complain. They just want to be able to do whatever they want and have 10 people living in one apartment . The parking is better , property is up kept , but it’s our neighbors who don’t keep up and dump trash . It’s us a resident who yells and screams in the office , how do you think the office is suppose to feel , they are going to ask you to leave the office . We as residents don’t understand there are rules everywhere we go . Some rules I don’t agree with, but they make sense . I love the office staff and the changes . They are more down to earth . Willow key keep your safe !"

"Very nasty apartments. After the new management took over everything decline. The park of the community is dirty, parking space is limited. The trash compartment? Let’s not even start there. The customer service, and maintaining the property has fall below border line. Leasing agents are never helpful and are very rude. Manager is never around or always somewhere but her office. Hard to contact the office or the maintenance line. Can’t never expect to have anything repair. The leasing agents will try to tell you what to do “to fix” the issue, but never sent anyone to fix it. Property manager is hard to deal with as I believe she needs speech education and a class for manners and adequate language. Oh and another thing when going into the office tenant problems should be kept confidential not exposed for everyone to listen.Management, and leasing team all needs to be evaluated in making sure they are all competent to do their job and task duties rather than sit and collect a check. Tenants pay rent and should be entitle to respect, clean environment and an adequate timely manner response."

"This complex has gotten so lazy and disgusting after Covid. The trash always looks like this and no matter how many times we complain nothing gets done maybe, if you had one dumpster and the trash people actually came as often as they should, and if u leave the dumpster where it’s supposed to be maybe this won’t happen but coming home to this after a long day is soooooo disgusting. THE CITY ORLANDO NEEDS TO COME SEE THIS !!! I have a lot more to say but I’ll leave it at the trash for now;)"