Emerald Beach Properties, Inc. 2027 Joan Avenue, Panama City Beach, FL 32408

"Condo wasn’t clean when checked in . Although they did offer to clean after the fact it still frustrated us because we are told they do this pre checkin inspection which clearly either didn’t happen . Respectfully they need to follow up and review the house keeping routines because it’s not the first review saying units were dirty . Who wants to use up a day of vacation to have cleaners come back , plus we also lost confidence in them . The beds sheets had hairs in them and stains . We ended up washing things ourselves rather than have you resend cleaners out that didn’t care to clean well enough to begin with . Our socks were black from walking on the kitchen and condo floor after 1 day. See attached photo of a towel after wiping floor first day . We checked out Oct 14th and all agreed we wouldn’t be using this property company again . We’re the renters that respect properties and leave it clean, but we all felt this condo was neglected. Shame as we liked the Edgewater resort Condo but not the current condition ."

"The villa itself wasn't awful. It is out dated with old stained sofa and love seat. The issue is with the rental company- Emerald Beach Properties. The person I spoke to on the phone (Hannah), was very nice when first booked and made reservation. I see that was to get my business. Im here to say now, upon arrival to stay, Terrible customer service. I hope a different rental company takes over this Villa and gives it the love and attention it deserves. Won't rent from this company in the future. I contacted this agency to be a property manager again (Hannah) I have never been treated so disrespectfully. This agency needs to rethink who they hire. Do yourself a favor do not work or rent with this agency. Where to begin..? One Biggest Issue.. Many, many, petty issues.. I stayed at Edgewater Villa Turtle Dunes stayed in unit 2205. This unit is rented or the owner of Emerald Beach Properties. The Biggest issue was the management group (Emerald Beach Properties).. To get right to the point, their "customer service" Emerald Beach Properties (hot mess) After long hours of driving told the associate at Emerald Beach Properties (Shanna) I was at gate but gait attendant did not see my reservation that had been booked since 02/07/23. She then tells me that she see my reservation. I’m at the gate and no reservation is pulling up with my name. The gait attendant sends me across the highway to Emerald Beach office I was assuming. Doors locked. Travel back to gait and gate attendant says I need to register and gives me a temporary pass. I pay more money to register AGAIN. Reservation been paid for over 8 months. Gate attendant tells me pass is only good til 10am next morning. I was completely turned off by this management group. They should've been very appreciative of me sharing my concerns, not making me feel bad or guilty when I called. There were a half dozen other petty issues that I should have reported on day 1 and 2 but I was so disappointed that I didn’t. Too long of a day already to get into the half dozen petty issues. Two more quick items. My next step is going to a business that is over Emerald Beach Properties. TRAVELERS, I hope you all really look before considering these people to book through. If they treated us and others like they did, they are clearly comfortable and ok with acting like that with you. They're clearly not professionals at what they do nor considerate of others."

"The condo itself wasn't awful. It is dated with lack of sufficient seating for lounging after long days, but it's what we chose for our budget. The issue is with the rental company- the one in charge of keeping the condo CLEAN. Upon arrival, sand was discovered on top of the comforters, and then in the sheets of the beds in the second bedroom. Gross. After walking through the condo, there was an awful amount of sand, hair, and crumbs. Gross. I did contact EBP and they sent someone the next day to sweep and mop (?) the condo. Um, thanks? But, this should be fully taken care of before the next renters arrive. The person I spoke to on the phone (Amber), was unapologetic and rude. Terrible customer service. I hope a different rental company takes over this condo and gives it the love and attention it deserves. Won't rent from this company in the future."

"Great beach, pool and hot tub. Staff was very friendly and helpful.. Room was clean, however was never given the "correct" WiFi password for our room, the t.v. had no volume, balcony light was burnt out, and the outdoor balcony furniture was completely rusted though one chair was in usable. We would stay here again fun spring break crowd!"