Key Concepts Realty, Inc. 13880 Perdido Key Drive, Pensacola, FL 32507

"I just closed on my first home with Linda Landers. I met her by "happen-stance" going to see a house I found on Zillow. From the moment I met her, she was in my corner and moving things along. She made sure I got what I wanted in the home, while keeping me grounded during the process (because I wanted to give up and keep renting 100 times). She was a complete pleasure to work with and I recommend her to EVERYONE. If you're in the market for house, she will make sure you find what you want and get you in there. Thank you SO much!"

"Do not book with this company. If I could give zero stars, I would. They are not professional. They do not clean rooms. The first room we had was filthy. It had male underwear on the bed upon our arrival. The sheets were tangled up on the bed. There was used towels in the shower. The bunks were not changed. Long story short, the next room they offered us was such a process we missed dinner engagements bc we spent until after 8 pm trying to get a room. The next room the fridge had sticky handles &food caked up in the drawers, a used bar of soap in the tub and the floors hadn’t been cleaned. There was a file folder at the top of the bunk. The DOUBLE bed in the MASTER was the worst I’ve ever seen. I sent an email on both properties. Every call I received from them was “ oh no I’m so sorry “… None of my emails have been responded to. Do not book with this company. They DO NOT CARE ab cleanliness. I am almost certain they treat the cleaning ppl unfairly bc as time passed I noticed little things like a crumb infested toaster and dirty coffee pot. This tells me it’s intentional and there’s something more to just 2 dirty rooms. All of the photos were taken within 5 min of 1st seeing the 1st room."

"Key Concepts will do everything in their power to make you happy! I can not say enough good things about this company, and would like to stress the fact that this is not a one time relationship. I have a long term lease property through Key Concepts Realty, and they have jumped through hoops to please me. I am not an easy person to please. They did not close shop when hurricane Sally hit them, instead they did everything possible to keep things moving. It has been a pleasure working with LESLEY. I am sure their job is not easy, but they have ALWAYS tried to accommodate my needs as well as my wants. Thanks, Key Concepts for your sincere efforts, and accomplishments during this trying time we live in. I look forward to continued services."

"Do not rent 5446 ponte verde cove or any other unit from these people. If you do rent 5446 ponte verde cove see receipts of the house being fixed first. Entire western half needs new drywall after a flooding event they refused to replace or fix any of it for months (mold galore). They left us for 5 months without carpet and after sandy the roof leaked as well, guaranteeing damage up there. This whole company is bad news."

"Stayed at the Boardwalk beach house, second floor unit. We had a private spot on the beach all to ourselves, very peaceful. A great restaurant within walking distance and several more just a mile or two away. The unit itself was very clean, had everything you needed and we were very comfortable. The people at Key Concepts were very professional and pleasant and we looking forward to booking with them again."