Hampton Inn & Suites Pensacola/I-10 Pine Forest Road

"Spent the night in a room with a broken toilet. When asked if I could move rooms I was told the only room they had was directly next to the elevator with a very loud ding. Their app showed several other rooms but they claimed the rooms weren’t available. No discount nothing. Worst customer service. So much for being a diamond member."

"I received excellent service at this hotel! The TV in the room had a welcome message with my name, which is a nice touch. When I went down to the lobby to purchase a couple water bottles, the lady at the front desk gave them to me for free! I stayed here over Christmas, and although housekeeping was not offered on Christmas Day, they provided extra towels and trash bags the day before, which was much appreciated! This location is very close to a good selection of restaurants. The only complaint I have is that there was what looked like spots of mold in a corner of the bathtub and the bathroom ceiling. Other than that, the room was very clean."

"I had the pleasure of staying here last weekend with my grandchildren from out of town we really enjoyed out stay the room was clean the A/C worked great Breakfast was just enough to get our day started We had a little complaint about the kids stomping around since we were on the 4th floor but the front desk attended and the manager on duty was super understanding considering we got in late and getting ready for bed but other than that smooth sailing. Lobby was clean and smelled fresh. Fresh coffee and complimentary water were so good. I know they had to refill it more often than normal . Lol, overall, we will be back"

"My husband and I drive all over the country, and I promise you that we've never encountered a more lovely and kind hotel staff member than Jasmin. She was so amazing that I'm beginning to question whether or not she was real. No kidding. (And no, I don't know her apart from our interaction at this hotel.) Regardless, due to her outstanding service, we will be sure to recommend this hotel to our friends and family (and we have several that travel this area). I sincerely hope that management recognizes her efforts, as she has truly made this hotel a staple for us."