The Swan Hollywood Beach Hotels

"Terrible hotel, I would not recommend this to anyone. Trying to charge $20 for parking $100 cash deposits. Super rude front desk"

"DO NOT STAY HERE. AFTER WE PAID FOR OUR ROOM THEY TOLD US A $100 DEPOSIT WAS REQUIRED AND WHEN WE SAID WE DONT HAVE IT, THEY CANCELLED OUR RESERVATION AND REFUSED TO REFUND $81 FOR THR ROOM. COMPLETELY DISGUSTED WITH THIS PLACE IF YOU DO NOT REFUND MY MONEY I WILL POST UP IN FRONT OF THE HOTEL AND DRIVE AWAY ANY CUSTOMERS TRYING TO BOOK ROOMS THERE. I WILL POST A BAD REVIEW ON EVERY WEBSITE THAT YOU ARE LISTED ON. NO WHERE ON ANY WESITE DOES IT SAY THAT YOU WILL NOT GET YOUR MONEY BACK FOR THE ROOM IF YOU DO NOT HAVE MONEY FOR THE DEPOSIT. I HIGHLY DOUBT THAT THIS IS LEGAL YOU DONT ASK FOR THR DEPOSIT FIRST SO THAT YOU CAN STEAL PEOPLES MONEY. THATS ALL THE MONEY WE HAD AND HAD TO SLEEP IN OUR CAR THAT NIGHT. YOUR EMPLOYEES NEED SOME CUSTOMER TRAINING"

"horrible experience , they charge us a service that we never received , they stole our money , we never made a check in couse line was over long and people there was so rude , we have to find another hotel and swan hotel still charge us for a service we never received , they refused to give us our refund , this is a fraud . i,m reporting this couse i dont want nobody else have this terrible experience with this hotel."

"We stayed one night, 6/14/23, in room 301. There were issues checking in and our shower was completely broken to the point where nothing but scalding hot water would come out, but we didn't complain. I don't usually complain, or write reviews at all, but a day later we started to see linear bug bites on our bodies that we found to be bed bug bites. We called to let them know and the staff was unfriendly, just saying "ok". I had to ask them for a room inspection, but they gave us a hard time because we were no longer on premise (bed bug bites don't show for about a day or two and we only stayed one night). We were not offered any consideration or compensation, and I have not heard back about an inspection happening."

"Very nice location, steps from the boardwalk and the beach. Very small office and hard to check in due to the tightness of it. Be ready to pay $20 for pool towels, they do refund you the $ upon return of towel. Room was clean, shower was hot and the pool was great!"