Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista in the Marriott Village

"The front desk staff was needlessly rude and unhelpful at check-in, but it was late and I figured the morning desk staff would be in a better mood. The morning staff was worse. Does not reflect the Marriott family of hotels well at all. UPDATE: Afternoon staff were wonderful and highly organized. The afternoon crew could give their late night and morning staff a few pointers in customer service!"

"The hotel provides a comfortable environment for an enjoyable stay. Shuttles to local attractions are available along with ample dining options within a short walk or drive. I suggest getting up early for the complimentary breakfast…otherwise the dining area is akin to a mall on Christmas Eve!"

"Our stay was really nice! Some of the rooms are kinda small but the front desk staff was very accommodating for moving to a handicapped room for my father. Rosemary on the night shift was the highlight of our stay. She made my daughter's birthday so magical! I loved the breakfast in the morning with mickey waffles and the kids play area right outside for them to climb on. It was less than 10mins to Disney and right down the street from the outlets. It is truly in a great area!"

"The first issue was that I was almost double charged for my room and I wasn’t told how much the security deposit/accidental fee would be nor was I given a print out stating as such. We checked in on 10/29 and on 10/31 I had a transaction on my account for $110.24 and another for $26.73. Once I realized it was from the hotel and we hadn’t purchased anything from the hotel, I spoke with the manager on duty. She stated that parking was $19 per day and the security and accidental fee was $30 per day. That’s $49. $136.97 had been taken out of my account. That same manager stated that she would remove my card from the system and speak with the accounting department. The same transaction happened again on 11/1. No one can give me a print out that includes a breakdown of what these charges are for. Our room also smelled like dirt near the front door and there is a hole in the wall near the shower. I don’t recommend staying here if you are on a strict spending budget since the hotel has a habit of charging additional fees and not being able to explain what they are for."