Embassy Suites by Hilton Orlando Lake Buena Vista Resort

"The location was very convenient to Disney world. The hotel vans offers pick ups and drop offs to Epcot and Disney world which was very convenient. The breakfast was a plus before going to the parks. The pool and hot tub was great. None of the vending machines work. The lady at the front desk didn’t want to give any bottles of water even if your a diamond member she told me go to Walmart to get 1 bottle of water."

"Hilton Honors Gold Status The sweet I got was really nice. It was clean and very spacious. I got an indoor suite that overlooked the dining area. The food was really good. The parking was somewhat confusing but other than that it was OK. Only problem that I had was the elevators are very slow and they take forever to go from level to level."

"The activities for kids are awesome, but that’s about it. Rooms are old and dirty. Visible stains on carpet, mirror was coated w/dirt, sofa bed is a joke, no soap in the dispenser, hair in bathroom upon arrival and on the sink with a drain that barely worked. Room smelled of mildew entire time. Housekeeping missed 3 out of the 6 days we stayed there. Fridge made a high pitched ringing noise that we had to cover with pillows to mask the noise at night. Breakfast was ok, limited options. Our door to our room was also broken and wouldn’t close all the way. Card reader to door malfunctioned and we were waiting outside our room to get it fixed for 30 plus minutes at 11 at night. As a Hilton honors rewards member, I was disappointed with the resort fee charges and expensive parking. Also, was told I would be getting my rewards points for stay only to be told they didn’t apply them correctly and there was nothing they could do. If we hadn’t arrived with a large group, I would have found a different hotel to stay at during our time there."

"This is a hotel to run from. The mattress was urine soaked and fecal material. We reported at 9am and was told it would be replaced. We slept on it the night before not knowing with a cloth mattress pad! They don’t use waterproof mattress pads if you can believe that. At 1:30 pm we had a text how our stay was. We said excellent except for the mattress. We had pictures and shared them. They said it again would be replaced. It wasn’t. At 4:30 pm the assistant manager Tony told us our remedy was to put an extra mattress pad on it as they were full!!! Urine and fecal material and they want us to pay hundreds per night to sleep with cloth mattress pads! I don’t think so. We were contacted by the manager Sarah. Her response was the same or we could leave. It is one of the busiest weeks in Orlando and they wasted our day and at 7 pm we could leave or sleep on dried urine and fecal material with extra mattress pads for $$$$ hundreds of dollars! We had two rooms here. We left. But don’t worry they are sold out for the rest of the week. What are you sleeping on? Also we had no shower gel or hand gel on arrival and on leaving. We did ask to be filled 4 times with nothing done. Imagine staying in the hotel for more than 24 hours and no hand soap!"

"Beautifully kept hotel! As soon as you walked in you were greeted by friendly front desk personnel. The rooms were clean and comfortable. The food service staff were great and totally love the included with your stay happy hour! It gave us the opportunity to relax a lil after a long day at the amusement parks. We were also so tired that we ordered food from the hotel and it was not bad at all. They had pretty good choices for food. I love my overall stay and would definitely stay there again."