Towncare Dental of Clermont

"I was very impressed! Great staff...they were kind and patient. The Newest Cleaning technology was unique to the Towncare office in my area and I left with a notably brighter smile!"

"Towncare Dental of Clermont is not a place I would recommend for anyone to consider. My experience there the Dr. Orlando Torres was outrageous. The front desk lady was nice enough, she did her job and it was fair. The wait time was nothing to complain about and the dental assistant was actually the nicest person to me. But my experience changed when I encountered Dr. Orlando Torres. My mouth had recently suffered some trauma from an accident and I was on the search for a new general dentist. I made a huge mistake going into this office. I was talked down upon by the dentist and he treated me very rude and made me feel small. I left in tears with no intention of returning. It is so heartbreaking when you have an incredible staff with potential to be great and terrible leadership. I blame myself really for not doing my research on the place, they have only one star because there isn't an option to give zero. I was mostly going to this location for convenience because it was the closest dentist to where I lived that accepted my insurance. It seems that the doctor was going through something personal at the time because my appointment was pushed back for an emergency he had and I had no problem with that. The problem I did have was letting his personal issues effect the way he treated patients. I will never return to that office and I will make sure that I tell everyone who is considering a new general dentist to not visit Dr. Orlando Torres."

"Not just a bad experience but the worst experience with a dentist Doctor Torres diagnosed me with periodontitis and recommended a deep cleaning every 3 months for an undetermined period of time. Insurance denied the claim and deemed procedure as unnecessary. Follow-up appointment with Dr Torres was cancelled 3 hours prior to appointment. Requested from unnamed member of the staff a regular cleaning and was told “the doctor won’t change his diagnosis”. I asked why couldn’t I get a regular cleaning and was told again “the doctor won’t change his diagnosis” and additionally the unnamed member of the staff is “not a doctor to change the diagnosis”. When I asked does that mean he won’t give me a regular cleaning I was told to “interpret it however I want”. After a few minutes of the ‘who’s on first’ dialogue I requested a referral to a specialist/Periodontist since Dr. Torres is a general dentist. This request was denied weeks later after speaking to the unnamed member of the staff because “Dr. Torres doesn’t think I need a periodontist” Requested all my records (abstract, x-rays, doctors’ notes, ‘diagnosis’, photos etc.) but I was only provided x-rays, billing and dental chart but no ‘diagnosis’ or doctors notes documenting ‘periodontitis’ after numerous requests. Subsequently I was dropped as a patient. I did not receive an explanation for not receiving a regular cleaning, I did not receive a referral to a specialist/periodontist for periodontitis as required by my insurance, I did not receive the doctors’ notes documenting any diagnosis of periodontitis. I couldn’t even speak to the doctor, plausible deniability. They were a waste of a dental visit and a waste of 6 months playing phone tag. I interpret a scam to get unnecessary work done at personal expense and when questioning or requesting documentation, dropped as a patient. And when requesting all dental records, them not providing documentation of any diagnosis to avoid evidence of said scam. Don’t walk from this establishment, run. Funny thing is, the date of my first appointment there was a woman screaming and yelling at the staff about bad service and telling me to run. Like the unnamed member of the staff stated, “the insurance company works for me”. My question is, who does the doctor work for, me being their patient?"

"Came in for a new pt exam. Dr. Torres and his team was very thorough. Patty and Rose obtained my complicated medical history and medication list and the Dr. reminded me how it relates to my oral health. I was provided a treatment plan and breakdown with a complete explanation of MY employer insurance coverage. Tracy at the front was able to schedule appt according to my work schedule and my finances. I am so pleased to have found a team that was able to explain everything to me! The best part is how funny they all were!!"