Pep Boys

"Originally was happy with my oil change service. However I referred my grandmother to y’all. She got her stuff fixed the first time around $900 fix. Then she went back because her light was on still for the tire pressure sensor. she was told by the associate, “ oh two of your sensors are bad it’s gonna cost this much” meanwhile we took it to discount tires and they stated “ nothing is wrong with any of the sensors. The code just needs to be cleared! “ are you kidding me? That’s a scam for y’all to play an old woman like that and lie."

"I set up an appointment online for this location for a simple tire alignment. Input all my info in and set up a date and time. I took off work to make my appointment only to show up and be told that they can't do my alignment because I have a dually. (Maybe the site should have an option or warning for dually trucks) After being told they can't do the service, I ask if any of their other locations could do it, I am told none of the others could do it. I called another location and asked about an alignment on a dually, and they told me that it wouldn't be an issue. So this location has nice people working and a nice shop, but the website should be changed to offer a dually option when putting in information about the vehicle."

"Had a flat tire when I got off from work and luckily I was close to Pepboys. They were able to patch my tire which I was very happy with the service. They were very friendly. I will be going to them for other services as well as needed."

"My son had a 3-year warranty on a battery. His car needed a jump to start and off he went to get the battery checked at this Pep Boys. After waiting for 1.5 hours. They said nothing was wrong with the battery. So, we got it checked at Advance Auto for a second opinion and indeed it showed a low battery charge and that the airbags may not deploy due to a low battery charge. Pep Boys and I are lucky my son was not in an accident with no airbags deploying. A lady at this location bragged about how much better their testing equipment is compared to Advance Auto...HOWEVER maybe they should take the word of their customers that the car did not start prior to a jump and that we got a second opinion. This could have ended badly with no airbags deploying if in an accident or leaving my son stranded somewhere! They offered to have it rechecked with their testing equipment again. They should have offered to have my son go in again ahead of the line and get this resolved asap by honoring their warranty. They probably just didn't want to honor their battery replacement warranty, or their testing machines are faulty. Will never use Pep Boys again."

"I needed a new tire for my car and went to the Pep Boys nearest me. I got there just before they opened. I first spoke to the Manger, Glenn. Glenn is a very nice, friendly guy. He looked up the tires that would fit my car and recommended a Cooper Tire. He said I’d be out quickly. I was in no great rush as they have a nice, clean waiting area. Glenn and I chatted a little while I waited. He’s a very interesting guy. After 30 minutes my car was ready and they provided me with a multipoint inspection with recommendations service. It was a very pleasant experience and I thought the price was reasonable too. I’ll be back for any service I need."