BJ's Tire Center

"The service Manager that was on shift 24-Nov-2023 needs additional training. I purchases 4 tires and wanted them installed on 4 separate rims and then swapped out with the steelies in my car . Simple Request. Manager refused to do it stating that the rims were different diameter. Fact #1: I have Subaru stock 16x6.5 Steel wheels 5x100 bolt pattern, mounted on them are worn P205/R16/55. Fact #2: Rims I wanted the new tire to go on are Subaru 16x6.5 Alloy Rims 5x100 bolt pattern Fact #3: Tires we purchased were P205/R16/55. Fact #4: One of the main reasons we wanted the swap was to have the ability to use one on the Steel wheels as a full size spare, we have 2 vehicles this would have benefited. since Surbaru only recommends in an emergency for Full size tires to be mounted on the front and not the spare that they come with standard. Fact # 5: Now did we not get good service but also it will cost us additional monies because of incompetency. Not Happy - Will never buy tires from there again nor will I recommend any one."

"Ordered tires online and booked appointment for Wednesday at 3:30. Arrived around 3:25. No one at counter. Waited several minutes before guy waived a "one minute" sign to me from inside the garage. Filled out paperwork, and he apologized it might be "20 minutes or it might be 45 minutes" because he was short-staffed. I told him I'd wander around the warehouse and to please call me when ready. He said he would. I wandered around the warehouse from 3:45pm until almost 5pm. I hadn't heard back so I walked back over. My car was in the bay with the old tires off. I didn't see the original guy, but a younger guy was there. He helped two other people (one with a quote/order and the other with filling propane) all the while no one was working on my car. I asked him how much longer and he said "give me about 20 minutes." I didn't get out of there until after 5:30pm. Two hours just to put four tires on the car. I had an appointment so it's not like I was a walk-in. Really long wait, very slow service. They obviously need more staff."

"1st time I ordered tires they canceled my order and didn't notify me. I learned of this because I called them to confirm my appointment. Long story short I was back and forth with customer service, they said they would call back and never did. When I called them I would ask, "is it you I need to speak with or tires?" 10 minutes later of saying the same thing for the 100th time they need to transfer me. 2nd go around and I'm here at west waters waiting. I get here 10 minutes early and the guy is already snippy. Doesn't know how to get the miles off the odometer so I have to go to the back and walk over equipment to get the mileage for him. An hour and a half later, I ask him how much longer and he says 20 minutes "or so". He wraps up with other customers and comes to me and starts yelling at me that it can take up to 2 hours and it's only one person here. I tried to let him know I was told differently when I was called to change my appointment. He keeps yelling over me and tells me I can put in a complaint if I want "and go". Sir you have my car, I can't go. I just stopped talking he kept on. I asked him to finish up instead of yelling at me. I suggest paying the extra else where. I will not renew with BJs nor will I ever use this service. I don't know this guy's name, but it doesn't matter. Terrible service. Formal complaint will be put in. I don't need to be yelled at by some guy who doesn't know me."

"I live here practically. Better then costo if you cook. If you want premade stuff go to Costco. Best deli staff and best deli deals for all meats , I've checked and everywhere else you suffer in quality or quantity"