Ferguson Bath, Kitchen & Lighting Gallery

"We’ve had a poor experience with Ferguson and won’t be working with them for future projects. We were told that a pre-site visit for installation of our appliances would happen last week, with installation happening several days later. The pre-site visit was never completed with no communication from Ferguson. When we called, the customer service representative was not apologetic or helpful. We now will be moving back into our home with our small children with no appliances or faucets installed and they can’t get us on the schedule for a week. Again, no apology, no explanation, no care. They also didn’t send several items that we ordered “by mistake” we caught this mistake and had to spend time getting this resolved. I’d recommend going somewhere that your business is valued."

"This review is LOOOONG overdue. Our Consultant: We started a remodel last year and went through Ferguson for sinks, faucets, and a new tub. We worked with Kelsey and she was AWESOME! There were many remodel hiccups along the way (on our part, not Ferguson's) that required some product returns/exchanges and she never wavered in her support, and at times went above and beyond! When we presented her with a problem, she never made us feel like we were a bother or inconvenience. She'd get straight to work and got it resolved. Ferguson is very lucky to have her, and we were very lucky to have the opportunity to work with her! The Products: We were very pleased with all of the products we ordered. They arrived in a timely manner and met our needs. There was only one item that came damaged. Ferguson didn't bat an eye; let us return it for a replacement with no hassle! Highly recommend!"

"High end bathroom and kitchen fixtures you cant find at a big box store, and a tremendous place to buy plumbing installation parts. Bought my tankless unit here and a overall better product you can't get a typical hardware store. They really helped me by getting plumbing products I need and told me how to do the project. Awesome experience."

"We have been vacillating due to contractor challenges regards a kitchen remodel. While in the midst of indecision, we switched to an 85K bathroom remodel. Kelsey Kirk has been our support /sales person from kitchen to bathroom and now back to kitchen. She (note the pronoun) has steadfastly answered every question, switched gears with no notice and can not have been more helpful or knowledgeable over a period of 2 years. Service like that can't be replaced nor found easily. Well done Kelsey!!"

"I came in with the task to spend 100 K by next week for our new kitchen remodel. They were too busy to help and we’re extremely impolite. No one wanted to take my name or number and casually let me walk out to go to the competition. I called the competition, and they gladly said come on in. They told me that they hear this often about this company. Good luck with your business. What happened to taking care of the customer?"