Chrysler Dodge Jeep Ram Fort Walton Service Center

"I appreciate the text communication from Johnathan during the evaluation and servicing of my Jeep. The issue was fixed and there was no pressure to have any extra maintenance completed. My vehicle was ready for an oil change and they got it done as well and in a timely manner. Thank you!"

"Made appointment 3 weeks out but when I arrived service person told me they were 5 days behind. I received 3 messages before appointment confirming my appointment but nothing about them being 5 days behind on work. They ended up having my vehicle ready in 3 hours so I’m not sure why he told me it would be 5 days. Not the right approach for someone coming to a scheduled service appointment. Still waiting for warranty work to be done that was started 3 months ago. “Parts back ordered “"

"Jonathan was a great help and kept me informed of my vehicle’s status throughout its service. Upon picking the vehicle up he quickly spotted a trim piece that was missing and somehow fell off during the service. He quickly ordered a replacement with no issue at all."

"My advisor and other personnel were professional, courteous, and knowledgeable. The prices were what you’d expect at a dealership and communication was fair. My issue is the system for appointments system and work flow. The appointments seem meaningless since it does not mean known needed parts will be on hand and they do not know when your vehicle will be in the shop."

"I do like the service here. I bought my truck here and am very satisfied. The only reason I do not give a 5 star is that I believe the cost of the visor part installed was way too much. It was just a piece of plastic, but I was told the price was over $100. So i paid the $100 copay required by my extended warranty."