CVS 6846 Okeechobee Boulevard, West Palm Beach, FL 33411

"Here’s an idea; let’s open a drug store at one of the busiest intersections in Palm Beach County and have only one person work both the drive through and the counter at the same time. What could go wrong? One Star is all they deserve, but the Second Star is because I feel bad for the employee."

"Stopped in this CVS today, had an issue adding my care card to my purchase (for the second time) so figured I should get it resolved. My phone # was not pulling up my account after 5 attempts so I asked a super friendly employee if she could assist. She tried several methods, including looking up my phone # again. She very clearly to me seemed new but eager to help which I appreciated. She reached out to her manager on duty to request additional assistance since at this point I’d been trying to check out for over 5 minutes with no luck. The response from management was “look up your account with your phone #” and he walked away without further assistance. I felt incredibly sorry for this girl that she’s left to the devices of an ultimately useless manager that neither addresses customer concerns nor cares to assist his employees when needed. My 1 star is based on the sad excuse for management and not a reflection of the customer service or pharmacy staff. Ps- ended up checking out without my care promo, which was the entire reason I went to CVS rather than a competitor to begin with."

"The pharmacy personnel are very rude and not helpful at all. Very unprofessional. Do yourself a favor and go to another pharmacy. I give them -0 on service and professionalism."

"Worst customer service. Also don’t ask anyone to help you checkout. I constantly forget my glasses so self checkout not happening. Had one employee get in a huff because I asked for help. It’s back to Amazon. They don’t get disgusted when asking for help. Plus it’s cheaper. Once again just needed eye drops , this girl walked over to the self checkout with the worst attitude you could possibly have because once again I forgot the old reading glasses. This time I just threw the eye drops on the counter and walked out. WILL NEVER SHOP THERE AGAIN.!"

"The young man working the front counter greeted me and immediately asked if he could help me locate something. He was very engaging, warm and friendly. A breath of fresh air."