The Home Depot

"If I have the ability to give this something less than one star. I would do it. Absolutely disgusting customer service called to confirm that the part I needed was on the shelf, placed on hold after 7 minutes I was asked the same question again placed on hold. After 21 minutes I hung up and called back I spoke to a manager. I asked point blank when a customer calls in, is the call important to you? Apparently it's not because she avoided the question. Preferring instead to ask about what I needed. When pressed still could not tell me if the call was important so you can draw your own conclusions. There's a reason that I go to Lowe's 99% of the time and this is one of them. You should collectively be ashamed of yourselves, especially the people at the customer service desk because there's a customer I got absolutely zero service."

"We ordered replacement sinks and kits for our master bathroom online and when we came to pick up our order it was incomplete. Was told not everything was available in store and that we were refunded the missing item. We were told that we were supposed to have been notified and refunded but we never got a call, text or even email. I also asked if we could check for the item since it shows online that they have it. A manager named Tofa took care of us, helped us find the item and gave us a good deal for our inconvenience. Now that’s what I call excellent customer service. Shout out to Mr Tofa!!!"

"I needed a trailer for transporting a mattress and bed frame and U-Haul was, as usual, a huge disappointment. On a whim I looked up the Lem Turner Home Depot trailer rentals and from start to finish my experience was top notch. Courteous and right to the point on the phone, quick turnaround, and fantastic and friendly service. I wish I had gotten their names to be able to talk about them but both people manning the rental section on January 1st 2024 were top notch employees."

"Gerald and Jeremiah, two Home Depot employees at this location, were super awesome and helpful. I just bought 10 OSB boards and couldn’t fit them in my car the way I thought I could. Jeremiah and Gerald were really great about it and helped me cut them down to fit perfectly into my car. Thank you so much!"

"Getting help in this location is like pulling teeth from a raging bull! Not every customer is a contractor or man and some of us need help! I have had issues for going on 2 years with this store and am ready to drive further for better service. I will take my $100 worth of wood purchase elsewhere."