Magic of Disney - West Hall

"I purchased a cute Minnie Mouse zippered jacket at the Magic of Disney store at the Orlando airport on January 2, 2024. After wearing it one day the fabric has LOTS of pilling, making it look worn and not at all like a new article of clothing. Not the quality I would expect from the Disney brand. And of course I can’t return it because I have left Florida."

"Horrible experience - and huge disappoint in Disney as a brand. Spent a lot of money on going to Disney parks - staying at resort - buying merchandise - and the customer service for when something goes wrong is atrocious for such a huge organization that makes billions. My mother in law bought my daughter a 100th anniversary sweatshirt for $49.99 (not cheap) - I washed it before putting it on my daughter. After following the instructions on how to wash it - I took it out of the laundry and the colors washed out. My daughter wasn’t even able to wear it - because of the way that it looked. I went to a Disney store a few days later - and asked to exchange it for the same sweatshirt - and showed the damaged products - where the manager, Evelyn - from El Salvador - of the store at MCO international airport refused to exchange it for us - although they had the same sweater in stock - she said she didn’t know it came from their store. It was clearly disney apparel as they had the exact sweater there that was just bought a few days ago. Very appalled by the customer service of this brand. Picture is after 1 wash (as per directions on item) - never worn - washed before putting on baby."

"October 2023: It's the first shop stop for Disney merchandise when you arrive at the airport and last shop on your way out. This store is stocked with the same merchandise found on the Disney property. The cast members are very friendly and helpful. If excited about your Disney vacation trip then like me will pickup a few items here, and if you have the Disney Chase Visa Card then I believe you get a 10% discount like on WDW property."

"A large and well supplied Disney store that's available before the TSA checkpoint with many Disney souvenirs and other novelty items available for purchase. Most items are priced the same, but it's easy to pick an item up before you start your vacation or for one last purchase on your way home, this location also carries other sweets and treats that are available at other Disney stores and Disney parks."

"Large official Disney merchandise shop located before TSA. Very well stocked, wide variety of merchandise for adults and children. Great place to pick up something before you head to the parks or on your way home. Friendly and helpful employees."