Nobu Hotel Miami Beach

"For a first time experience at Nobu, we were disappointed by the service. We had to ask 3 times for our room to get cleaned. Elevators were a disaster with lines to get on at the lobby due to one of the elevators being down. Hotel gym had broken machinery. Our room shower head had a leak which created poor water pressure (never fixed). There seems to be a pattern of a lack of maintenance here. Can’t say that I’m eager to come back or recommend this location if this is the sort of status quo service to expect during your stay."

"Can’t get good sleep here. You can hear people opening and closing their doors. The staircase door is even louder Windows aren’t good either. You can hear the parties, firetrucks, loud car custom exhausts Moving rooms doesn’t solve the problem. They need to do some upgrades to the rooms to block out the noise It doesn’t feel like a 4 or 5 star hotel stay The call button to front desk didn’t work overnight. Had to go to front desk to discuss about these issues My stay is from Feb 7-11 and so far it’s been terrible experience"

"We had a bumpy start to our experience, and the Nobu hotel was able to recover and turn the experience into 5 star. The Bumps: welcome drink only has alcohol with no NA version, there was only 1 robe and set of slippers, the toiletries were old/used, and the room wasn’t quite to expectations because of a slight miscommunication between booking and checkin that was partially my fault. The Great: even though it was after midnight when we discovered the toiletries and robe, the EDEN ROC desk staff was friendly and addressed the issue immediately. We had fresh items, robe and slippers in 15 minutes. The next morning we had a conversation with Gabriella at the NOBU front desk, and she was able to make things right quickly. We are blown away at how friendly and gracious the staff is. Cafe Inez has great coffee with speedy service. The pools and beach amenities were clean, plentiful and well attended to. The spa was top notch. Tanoshi Hour rules! Some of the less than stellar reviews of Nobu Hotel could have probably been rectified by having a friendly conversation with the appropriate staff because most of the time folks in hospitality want everyone to have a good time. Would and will book again!"

"I have been to a lot of hotels around the world but Nobu Miami Beach tops them all. From the moment we checked in, we had an excellent experience. Extremely friendly and helpful staff from the cleaning staff to the bar tenders. All amazing. Incrediblely clean and beautiful rooms not to mention the bathroom which was stunning. Poolside bar and restaurant was fantastic. We stayed at this hotel after we got engaged during our trip to Miami and the staff mailed us complementary gifts to our home! What a fantastic bunch. I cannot praise this establishment enough. Thank you for the best experience. We'll definitely be coming back. Can't recommend this place enough!"

"Among the 5-star hotels, Nobu hotel is the cheapest… also I travelled alone, so it might be a good option for solo trip. At least the room is big, well-renovated, and clean. Nobu is also well known for the Japanese cuisine. I didn’t try the Nobu restaurant inside of the hotel, but I tried another one in Cali, which was not bad. However, you will see better omakase choices than Nobu. The coconut i bought in the bar was not fresh or sweet. if your budget is high, don’t live in this hotel."