Sonesta Miami Airport

"Stayed here with my daughter because we thought it looked like a nice place with secure parking. Charge a parking fee for “secure” parking. Well, my truck was stolen from their “secure” lot during the night. No security to be seem…no cctv cameras that function. Of course, no one saw anything even though the thieves had to get out the gate somehow. Was still charged fully for our room and parking. They will be hearing from me. But, stay somewhere else if you like your vehicle as much as I liked mine."

"This was a quick stay due to a delayed flight, and this accommodation was chosen by the airline. The wait, therefore, was long to get checked in because there were several passengers who missed their connections. The customer service rep was curious and respectful. It was an overall good experience for an un anticipated stay. It was a 7 min ride to the airport and the shuttle runs 24hrs. There is a restaurant and a"

"I have been staying in Sonesta many times when I go to other states, and this was the very first time I received nonpleasant services from the front desk. Whoever working the evening shift on 1/6/24 was not happy I asked a lot of questions about the room I booked. I get it, I booked through a third party but the way she responded is awful. Did not even make eye contact with me. It's like 'Here is your key, go to bed, ma'am' Also, I asked via chat about the swimming pool before my arrival they did not answer. As soon as I got there and asked, she said "No swimming pool, it's out of service." And that is not how you are supposed to welcome your guests. Overall, like always, I love Sonesta King bed. Very comfortable and the breakfast buffet was amazing."

"Im not sure why this is rated as a 4 star hotel. It’s a 3 star at best. Everything in the room is dingy. It has not been updated in quite some time. Stain on the chair. One employee helping the line of customers. My room phone did not work. It’s close to the airport if you need that. But other hotels seem nicer for roughly the same price. I recommend spending your hard earned money elsewhere."

"The room was really cold. I wasn’t able to adjust the temp up and so l turned the AC off. Still it was cold and the blankets weren’t that thick. The room besides that was okay. The bathroom wasn’t that clean. Also there weren’t toiletries provided. I was hoping to find toothpaste or lotion etc. For pros, the bed was comfortable. Good location for the airport."