Extended Stay America - Clearwater

"Even tho they said it was a non-smoking property, it still smelled like cigarettes. People were cooking in their rooms that permeated into the hallway. Overall it wasn't that bad."

"Rooms-what I expected *but* the walls were paper-thin and I heard all the neighbors crap and the road noise but very clean and met my needs. Service- again mixed. During the day, the staff was good, one person cleaning up rooms cranked up her radio and there were 2 issues with the late night desk but details would probably cause issues. The location was convenient but it's too close to a main road for blinds. Need curtains to absorb the road noise. Sirens and obnoxious mufflers caused sleep issues. The basic wifi is horrible. The doors need accessible open door buttons because trying to push the cart through is a pita when you have to reach through the 2 sets of doors by yourself."

"We left our home in Fort Myers due to issues from the hurricane. We couldn't move into our new home in Clearwater because of termite fumigation and bad sub flooring. We thought Extended Stay would be a good fit. Boy were we wrong!!! We checked in and they put us in a room with no lampshade on the lamp, a broken toilet paper holder (roll was just sitting on the sink), no chair, a broken freezer, and best of all- a broken TV. My husband went to the front desk (unable to reach anyone by phone) and a disheveled gentleman (sorry dude) eating at the front desk said they could reprogram the TV remotely. Hours go by-meanwhile I'm discovering all the other issues including what looks like an old bathroom flood where tp was left behind and adhered to the bottom of the bathroom door. So skeevey!! My husband goes to the front desk second time after 2 hours have passed to ask about the issues. Ghost town. No one at the desk. He rings the bell, he waits. Gives up. 20 minutes pass and visit number 3. This time the GM is at the desk. She was visibly flustered by us even asking about the issue. Now she says she has to personally look at the TV and she would try to come later and offered a room move. He explains we have 2 car loads of belongings due to fumigation and says weve been moving and were tired...no offer to help move or offer a cart. He declined. Back to waiting, 4 hours total have now passed. Now I go by myself to the counter. I'm beyond frustrated with the state of this room but I politely explain the situation to the new young lady at the desk. The GM busts in from around the corner and says "I told your husband I'd be by and offered to change rooms. You need to be patient. Ive been on conference calls all day!" Wow. I tell her we have so much luggage we didn't want to have to move all of it again after moving our whole house alone in the days prior. We're exhausted. Mentally and physically and this lady has zero customer service skills. I agree to another room. We move all of our clothes and food (we didn't want them in the new house during the fumigation). Grab dinner and we nestle in for sleep (I WISH). Instead, all night long, I kid you not, ALL NIGHT LONG, the room above us is moving furniture. 5th time at the front desk now its 1230AM. I'm practically begging this women at the desk to help us with the person above us. Nothing she can do she says...maybe she can call she says. I go back to the room on the first floor ***next to the sidewalk*** with the street light shining through the ***BROKEN blinds***. Listen to chairs sliding across the floor for hours, get maybe a combined 4 hours of sleep on the hard uncomfortable bed and then get up early to at least take advantage of the "breakfast"- which is grits or grits. Prepackaged bags of original flavor **only** dry grits and coffee I can only describe as slightly brown water. Wow this place HAS to be going out of business. If we weren't stuck here out of necessity with so many belongings, I'd be out of here in a second. I still might be. The walls and ceilings are paper thin. And theres a lot of noise from the road and theres a couple of crack heads I saw yesterday wandering the parking lot. One day has already been too much. This has been an exceptionally poor experience! I'm not one to write reviews but Clearwater ESA, you earned it!! DO NOT STAY HERE!"

"Arrived to Extended Stay with 2 car loads worth of stuff (getting house remodeled). Checked in, and was given a room that had no working freezer and no working TV. Went to front desk to ask about TV and waited for 10 min and no one came, despite pressing that button and also calling on my phone. Went back to room for a bit and then went back to front desk and asked about the TV, and he said they can get someone to program it remotely. 2 hours pass and no TV. Went back to front desk and waited for over 5 min while pressing the button at the front. Finally, a lady came by and asked if I was being helped. I said no, I just need someone to check on this tv. She was visibly upset and flustered because I asked about it. She said we could move rooms, but again,we had 2 car loads of stuff. Just wanted her to fix the TV, and then she said she'll get to it, but she's very busy. I have worked in hospitality management for over a decade, and that is literally one of the worst way to treat a guest that's been having issues. Another hour and a half passed and my wife went to the desk this time. She asked the same woman about the TV, and she seemed to get upset at my wife and said she tried to provide a solution of moving rooms without offering someone to help move our stuff (again, two car loads of stuff I didn't want to move). She then said that she has been on business calls all day. Again, I've worked in hotels for a long time, and I've had terrible and overwhelming days. Not once do you make it apparent to the guest that you feel that way. She then said they shouldnt have put us in that room in the first place. The customer service has been pretty bad up to this point (not the worst. They did offer solutions, but when someone says they dont want to move because they have a ton of stuff, offer to get everything moved into the new room) and we've been back to the desk a few times since and doesn't seem to be anyone there most of the time. Staying here out of necessity (and I don't want to move hotels). If this was a vacation or a short term stay, I'd already ask for a refund and go elsewhere"

"I have been staying in Hotels/Motels for over four decades. Only one hell hole I ever stayed in was worse than this dump. That was basically a "crack motel" and so is this place. I understand that Extended Stay America's are basically for folks who need somewhere to live temporarily and therefore attracts a lot of people who've been evicted and/or are down on their luck. But, this place is truly unsafe. When we checked in and went to our fourth floor room via the elevator, the smell coming down the hallway was completely foul. So much so that our eleven year old started to gag and say that this place smelled like "Dogbleep". Yes, he actually said the real words! We were mortified. There were stains all on the hallway carpet. Getting to our room was a bit better as it was clean and new. So, I figured no big deal. Then we went out for the evening and came back around 8:30 pm. The parking lot was filled with people smoking weed, doing drugs and looking very menacing. Again not the place for me to feel safe traveling with a woman and child. Went down to the front desk to get some extra linens and at first the employee didn't want to give it to me. Then, when I insisted, she said she could, but I'd have to bring it back down the next day or she'd have to charge me for it. I asked why. She said because everyone in the hotel steals them. And that is all you need to know about this place. Filled with thieves and drug addicts. Went out one more time to get something from the store and the parking lot was even worse. There is NO security at this place and I heaved a huge sigh of relief when our car was still there and untouched in the morning. AVOID THIS DUMP AT ALL COSTS!!!"