Embassy Suites by Hilton Orlando Downtown 191 East Pine Street, Orlando, FL 32801

"What an amazing hotel! Can't say enough good things. It's very well run. That's obvious from check in to check out. Would def stay there again!"

"The Hospitality from every single employee I encountered from the checkin, during my stay and check out was amazing! The full breakfast included and Happy Hour daily, was a plus. The suites are so comfortable and having the bedroom separate from the living room was also great."

"I have never been so insulted and disrespected by Hilton personnel let alone a Hilton manager in my life. I informed the front desk attendant I was checking out early from reasons precluding my sleep and getting injured from the nails tacking the carpet down. She then talks to her manager Dane who came out and asked me what the problem was. He doesn’t let me finish talking before employing a nasty tone asking me why I was there. He then had the audacity to accuse me of illegal activities without bothering to gain further understanding of the situation. He never addressed, apologized or tried to remedy the causes leading to me leaving early and added insult upon injury quite literally. Good luck retaining customers with this kind of terrible management. I only have silver status at the moment but am considering changing my hotel of choice in the future given the terrible way I was spoken to. Hotel wise ,other than the terrible management , the front desk attendants are lovely and made the experience better for having been there . You can hear your neighbors and noise from outside the hotel in your room. The bed was moderately comfortable. The room is modern and aesthetically appealing. Very clean room with a slight musty odor upon arrival. There are lots of plugs for electronics. There are two elevators and even with the hotel fully booked the wait was never very long. The breakfast was great with quite a few options including made to order omelets. There is self parking across the street for $22/day. It is within east waking distance of many downtown restaurants and bars."

"Outstanding customer service. Everything was over the top amazing. We were in town for a concert for two nights and got excellent treatment from the minute we arrived from the Manager James at the front desk and all the staff. This is why we love Hilton and will always stay here when we are in Orlando. Thank you for giving us such great memories. PS breakfast was the bomb!"

"This was our 9th stay at this location. Our dog gets so excited when we pull into the hotel. He is greeted by name, given treats and loved on. We really like the room set up. Having a separate bedroom makes the stay so comfortable. The location rocks. It is within walking distance of so many great dining locations. The staff is so friendly and so accommodating."