HUGO Store,

19575 Biscayne Boulevard, Aventura, FL 33180

"Walked in to get gift card, woman couldn’t be bothered from texting on WhatsApp’s to help us. We say hello, she still doesn’t stop texting. Then after finally telling her what we need, she continues the interaction with extreme rudeness and finishing our sentences with her own assumptions and won’t let us speak. Horrible service from a brand we shop from very often. UPDATE, she’s answering a phone call on speaker while helping us. REALLY…."

"I've been a customer from this location for a while, staff allways very kind and helpful, Jorge always help getting the right sizes and orders online. great customer service and product"

"I want to say thank you to Jorge for providing one of the best retail experiences I have ever had. I purchased my suit at sawgrass for my wedding in November and was a little nervous that the sizes would be too big for me. Jorge recommended I switch to an extra slim fit and helped get the pants to the exact fit I want. Thank you so much!"

"I entered this store about a month ago and I was dressed very nice with professional clothes and got attended to super quick within 5 seconds of entering the store. The manager was super nice and so attentive that day. 2 weeks after that day, I walk in the store again with the idea of buying a suit. I didn’t know what size suit I needed since I grew out of my older suits. This time around, I was dressed with gyms shorts and a t-shirt and a hat. IT TOOK ABOUT 10minutes for anybody to say ANYTHING to me. The manager knew I was looking for something because I was evidently browsing the suits but walked by me like 3 times and didn’t offer help or said a word. It wasn’t until later on that I told him I needed a suit and would like to know what size I am. He grabs a shirt and walks me to the dresser and throws the shirt on the bench. I go back out and tell him I need to know my suit size, not my shirt size. He started to talk to me like I was illiterate while having another customer at arms reach. I told him just go ahead and attend the customer and when you finish you can help me then. At this point I was disgusted by how long I had to wait and the lack of attention but the first time I walked in there, he attended me so quick becuase I was dressed nice. Anyways, I left the store and went to Bloomingdales and bought an entire suit at Bloomingdales. The same money I spent at Bloomingdales for a suit, I could’ve spent at Hugo if it wasn’t for the horrible and discriminatory service. Fast forward to present day, I walked in there again today and was attended to by the manager in a nicer way but I was dressed with professional clothes. So at this point I don’t know if it’s a certain look that you have to have to get serviced at these stores, but it’s not ideal and very unprofessional."