White House Black Market

"I typically don’t leave reviews for clothing stores, but I had such an exceptional experience here because of Nicole, the sweetest sales associate I’ve met. Her kindness and helpfulness made my shopping experience truly enjoyable. Stellar service that exceeded my expectations! Will be back here on my next trip to Miami. Merci encore, Nicole!"

"My daughter came to this store in order to return three articles of clothing on behalf of my wife. She has come to this WHBM for as long as we have been living in South Florida, with no issues until today. While she was at the register returning the clothing, the manager, Lovely, was unpleasant and absolutely unprofessional. When my daughter placed a shirt in front of her to return, Lovely inspected it and shoved it right back in front of her with no explanation. This caused my daughter to ask why she did so, and the manager rudely stated that there was a large stain on the front (again, not a stain, and was dusted off with the swipe of one finger). The second shirt she placed in front of the manager, she inspected again, and yet again shoved it in front of my daughter with no explanation, stating it could not be returned. When my daughter inquired why, she falsely ACCUSED my daughter of having forced an incorrect tag onto the shirt, as the tag had the correct style of shirt labeled but the wrong color. This was WHBM’s error, as my daughter had not done what she was being accused of by this lady. If this WHBM store continues to be run by the manager, Lovely, who will inexplicably and falsely accuse a loyal customer while maintaining a disgustingly rude attitude throughout the entire interaction, my family and I will take our business to a different store. I have seen other posts referencing this store manager. When will Corporate do something to correct this behavior? If my family was unscrupulous we would have just put a dispute with the credit card company and that would be it. We don’t need to waste our time to shuffle miles to the mall, spend gasoline and be frustrated. If someone from Corporate wants to reach out to me via email I’d be happy to connect."

"I’m giving this a 3 star rating because of my experience with the manager. The sales associate gets 5 stars. Last month was the first time I made a purchase at WHBM. The sales associate was very helpful and I had a good experience. There was sale on the shirts with a discounted price for every 2 shirts purchased. I bought 4 and love them all. The very next day I realized that one of the shirts was too long so I took it back to the store for an even exchange. The store manager insisted I pay full price on the exchanged shirt even though there was no price difference . I tried to explain that I was only exchanging one shirt and the sale was still on. However she insisted that I was wrong and if I did the math correctly I had to pay full price. After lengthy discussions she agreed to honor an even exchange. The experience was embarrassing as the store manager used every line to convince me that my approach and calculations were incorrect. I haven’t since been back in the store."