Phoenix All Suites Hotel

"Me and my husband stayed from September 4-6 2023 . The woman who booked us through Brett Robinson was so kind . We arrived at hotel and from there it was horrible. I did a walk through and found a used bar of nasty soap still in shower . But the worse part was we was at end of hallway and there sat 2 over bearing and over the top trash cans . Far and on ground all around them . Smelled like vomit and pee . We could not sleep in bedroom as you could smell the trash right outside our room . I have cancer and the smell made me so sick . I left messages for the mgr with no return calls . Called the main office and was told they would reach her . I called her again and said she took care of it and gave our $60 clean fee back BUT ALSO PROMISED VACATION CASH AND AFTER 10 calls and broken promises nothing in mail . I live local and have used them in past . But no longer will I till they fix their Supervisor."

"Not a bad hotel! We got a handicap room through trivago! Cost was comparable but I feel like they put us in a room that was left over. This is a slightly handicap room. On the first floor. It was called a beach view in the description. The only thing we can see is the Pink Pony and a little bit of beach. The AC was set to HEAT and 85 degrees when we arrived. That was ridiculous since we arrived at 11pm. It took a while for this AC to catch up but we were ok by 2am. AC makes a hell of a racket with the fan. Room was great but TV was having problems keeping up with Netflix. We reset about 10 times before deciding to go to bed. There is a huge step out to the balcony. (Not at all wheelchair friendly.)"

"Will definitely be staying here again. It was a perfect location (walking distance to most of our favorites). The room was super nice along with the pool area which was a huge hit for my children. The view was amazing!!! Highly recommend"

"We had read some concerning reviews, but were very pleased with our stay. The pool was open, no construction, the location is perfect and in walking distance to so many stores and restaurants. We didn't have to drive anywhere. The room was overall pretty clean. The view was excellent. Each of the elevators did stop working at some point in our stay but were back up and running soon. The beach is surrounded by public beach access and there are a lot of people, but we didn't mind. We didn't hear any noise in our room from the loud venues close by. Our reservation said no additional linens or towels provided, but this was not true and we were provided both additional free of charge. Would definitely be back!"

"Very disappointed in my stay this time. They were painting, pool was closed, one elevator was not in service and the other one broke down while we was there. The room was not clean. It had a strong mildew smell, woke up in middle of night and there were roaches in the bathroom. Please advise your guests when maintenance is being performed. We could have stayed somewhere else or rooms should be greatly discounted. Pest control is a must. If there were 3 roaches there are probably 10,000. I will say this is the first time ever I have been disappointed in a Brett Robinson property!"