Homewood Suites by Hilton Pensacola-Aprt (Cordova Mall Area)

"When we got to our room, we found pizza boxes and drinks all over the place. The sheets were everywhere. The room was trashed. We were given second room which was a little better, except for the fact that everything was sticky. There were disgusting smudges on all of the mirrors. My wife and daughter had to wipe everything down with disinfecting wipes to feel comfortable. If it wasn't so late, and we weren't travelling all day, we would have just gone to a different hotel. The toilet was clogged and the maintenance guy brought a plunger in a bag and said he had other things to do than to tend to the toilet. Something about an airport shuttle. The only good thing I have to say about this hotel, is that they had a ceiling fan. Other than that, not worth the $230 price tag for one night."

"Homewood Suites is by far the most polite and pleasant Hilton properties out there. Moved from another Hilton property to this one. The breakfast leaves something to be desired but I don't stay there for that. Definitely worth a return visit with large clean rooms, comfort control, ceiling fans to circulate the air and good water pressure."

"Please reconsider staying at this hotel. We are a military family moving to the area and stayed at this hotel for few nights in July. I went down to the front desk one evening to ask for change for a $10 and accidently left our car keys at the front desk. The next morning after looking for the keys in our room, the parking lot, and anywhere else we could think of I realized that I most likely left them at the front desk the night before. The employee remembered I left them there but they couldn't find them after looking around the front desk and back office area. She said she had left our keys with the night shift employee and tried calling him to find out where they were. He said he "gave" them to somebody but "couldn't remember" because he was slammed in the middle of the night. We then went back out to look around the car to see what was missing from the car. Since we were in the middle of a move the car was a bit of a mess and it wasn't clear right away that we had been robbed. After searching the car we discovered that my husbands gun and gun safe were stolen. We ended up filing a police report. A few days later my husband talked with the manager who had all the sudden found our keys in her office. She later told us that the night shift employee had found our keys in the parking lot, and instead of trying to contact us to return them, he had put them in her office. Instead of trying to call us, they sat there all weekend before we were contacted. We were only reimbursed for the one night that we didn't even stay in the hotel because we didn't feel comfortable staying there anymore. Military please stay away from this hotel. Shady and not run well. UPDATE: Thinking I need to add to my previous review now that I know the whole story. Is it better...NOPE. We have discovered from the police that our keys were in fact stolen, by a front desk employee, and she still works at the hotel! Alisha stole our keys and gave them to a friend that she was allowing to stay at the hotel for free and not registered. Her friend is currently in jail for robbing a lot of people and a landscaping business of their equipment. I'm not sure who is involved in this crime ring but this hotel is run by criminals."

"Hilton Honors used to mean something....now I'm not so sure. We stayed at the Homewood Suites Pensacola Airport hotel from December 8th through the 11th 2023, and we were not impressed. As a Hilton Honors customer I have become used to the standard of excellence the membership comes with, but apparently that has changed now. As we walked up to the front "clerk" at the counter the only words she said to us was "checking in?" No welcome to Pensacola, no thanks for being a HH member, no would you like your HH water bottles, no what time the breakfast will be served at, or where the elevators where located.... nothing! She simply set the key on the counter. I figured she was either a disgruntled employee or this was her last day on the job. The next evening we were returning back to the hotel and I stopped by the front deck to pick up soap and again a very non pleasant interaction with a different employee. At this point I realize that this is more of a hotel management issue as this seems to be the culture in this hotel. The hotel itself was a D+ facility as it looked like it hasn't been renovated since its inception in 1990's. The hallways and rooms need to be cleaned, the shower head didn't work correcly, there were rust stains in our tub, and generally is in need of an update and a deep cleaning as it shows its age. This is not a hotel I would ever go back to and frankly I am now considering cancelling my Hilton Honors card and joining another hotel chain rewards program as it doesn't seem like a vauled program anymore. I would be surprised if anyone contacted me for feedback as these days most companies ask for reviews, but never actually read them or act on the feedback. But if Hilton does reach out i will update my posting."

"The room was not clean Front desk staff very unprofessional and seems to be a scam going on at the hotel with charging a fee for smoking. They are accusing people who smell like smoke or smoking in the rooms. If an individual goes outside to smoke of course coming back in you will smell like smoke. Once confronted the fee was removed but that 290 was pending on my card for 3 days before removal. The TV remotes didn’t work so couldn’t use TV for three days. New remotes provided did not work. The tub was not clean. Some of the towels were dirty."