Journeys

"Wife bought Doc Martens for our eleven year old daughter. Daughter put on shoes in car on the way home and developed a bruise by the time we returned home. The next day we attempted to exchange the shoes. Sales associates including the manager tried to convince our eleven year old that they would become more loose. After telling the associates we just wanted to return them, the manager was unprofessional and inappropriate commenting to her employees about not meeting sales goals for the day because of our return and that my wife was trying to control our daughter by not letting her express herself. All of this was said loud enough for my wife to hear. Finally the manager refused to return the cleaning kit. I attempted to call the store 3 times with an hour before closing. The phone rang for approximately a minute each time with no answer. Is there anyone I can directly reach out to detail this experience, concern, and issue with the non-return?"

"They did a great job at helping me find the right pair of Doc Martens for work"

"This was my first visit to this location to grab my daughter some shoes. Upon walking in a young female associate walks over to me as I discuss the shoe choices with my middle school aged daughter. The associate stood very close by us to hear our conversation I assume which was fine. I asked my daughter did she like the shoe she says yes, the the associate ask can I help you. So as I stated what shoe size my daughter wears she then ignores my request and tells me she will get the smallest size that they have in the shoe! Wait?! Did you not hear what size I requested? She then goes in the back and bring out a particular size that ended up fitting my daughter anyways, so thanks for the purchase. Terrible customer service if you ask me when I came inside the store with nothing but respect. Listen to the needs of your customers and don’t just do what you please. I will not be returning back to this location anytime soon. There is more to my visit but I will end this review as is."

"I took my daughter to get some shoes for school and immediately as we walked in Qintela offered to help us. Anyone who has kids knows how difficult it is when it comes to matching and sizes, but she was so patient with us and always had a smile on her face. She was very professional. She would also bring out shoes she thought we would be interested in, and looked up so many pairs for me on the computer. She was just amazing! Awesome customer service! I'm not one to give out reviews but since my experience was amazing I think she deserves it. :) ❤ Journeys #287 @the paddock mall in ocala Fl."

"My son went to a open interview today between 3 and 4pm arrived at 3:10 and was told very rudely buy the manager Brook that he was late and she will not interview him. I thought an open interview was that you arrive between 3 and 4 but I guess I misunderstood. Thay way she treated my son was discouraging to him for an attempt at his first job. Everyone has been so nice there in the past but this manager needs to go. Thanks to Her I will do business elsewhere until she is no longer employeed there."