Walgreens 12145 San Jose Boulevard, Jacksonville, FL 32223

"Pathetic customer service. Prescription called in for 90 day supply. Go to store to pick up and they say don’t have enough to fill the order, can give 30 day supply. We are leaving the country and couldn’t wait for the additional supply to arrive. The biggest gripe is they didn’t bother to call to inform that they were unable to fill the complete order or transfer to another store that might have it. Choose a different store that cares about customers."

"If I could give them a zero, I would regarding the pharmacy. I had a prescription transferred there. They were issues with insurance coverage because it was only for one month versus three months and I’m forced to get three months. They never called my doctor. They deleted all of my prescription information from the system regarding this medication. Never communicated with me whatsoever regarding it. I did call my doctor and request the three months Prescription. I’ve never heard back from Walgreens. I called them. Waited on hold for nine minutes as the phone was picked up. Put on hold picked up put on hold multiple times without any communication then finally somebody answered. Not able to help me whatsoever. Not any suggestion as to how they could help me. I basically had to set up a plan for them to talk to the pharmacist. Make sure they had my phone number on file and ask when I could expect a call regarding the status of this prescription. This seems to be an issue with Walgreens pharmacy as a whole if you look up their ratings online at various stores, it’s really sad that through my Express Scripts I’m forced to deal with them and I hope that that changes because their service is absolutely awful and it’s not just the service. It’s the attitude that they’re unwilling to take steps to help you or rectify the situation. They simply don’t care."

"The head pharmacist Amy is absolutely terrible! I have had issues twice in one week with two different medications! Neither of which should have posed any major issues, but she was absolutely unhelpful, acted less than interested to find any information out for me. When I asked to speak to her (the manager) she walked over to me looking completely annoyed before I even opened my mouth! It’s their job to help customers and provide a service to patients, of which Amy seems less than impressed to have to do at the moment!"