Vet-I-Care Animal Hospital 10635 Old Saint Augustine Road, Jacksonville, FL 32257

"Iam reading those bad reviews and cant imagine. This place has been nothing but the best ever. My 8 week old puppy got attacked very badly. They took him right in without any questions and started working right away. They are actually the only place that didn’t question anything and new time is vital. Places would not take me oh they dont deal with trauma to the eyes oh we cant get you in blah blah. My puppy is here and being a puppy . Still healing but thanks to them healing properly. Thank you so much. The whole team is great"

"Edit: I spoke with Dr. Greshake. He was very apologetic and sincere. This was an admin staff error. I've moved his review from a 1 to a 3. I was not seen, so I can't review the quality of care my pup would have received. Unfortunately as a veterinarian, you're entire staff can cause a good review to be different. I'm traveling for the holidays. I called to make an appointment and told them what I needed for my sweet pup. I called on the way to say I was delayed 7 minutes due to a large accident. They canceled my appointment because the Vet felt it was too complex for him. (Abdominal drain due to heart failure) Petsmart/Banfield does it! What kind of veterinarian can't do this procedure? My vet tech back home does it. I would proceed with caution as I'm not sure they can handle real emergencies. Plus how awful to waste 2 days and let me drive for over an hour because you didn't feel like calling me. Disgusting!"

"My dog buddy got attacked by another dog he got tore up pretty bad and needed a lot done to be fixed up a they did a great job and really worked with me to keep my dog alive. Their ER is amazing!"

"one of the worst experiences in my life. My 2 year old cavalier King Charles was convulsing and whining in pain. There was nobody in the lobby, the girl behind the counter showed no compassion during the entire episode. she went to the back and came back out and said the doctor will be busy for the next hour. oddly enough it was exactly 12 PM or what most of us think as lunchtime. I tried to explain to her that My 80 year old mother was getting back from dialysis at one PM And I had to take her to the emergency room because she had fallen last night and thinks she might have broke her leg good This is after her getting discharged from the hospital for the third time this year and this time she had been there for 13 days and received 9 transfusions. But she just talked over me and did that snap thing with her fingers and said Don't you raise your voice to me. I was panicking not shouting. Don't ever take your animal there during the Times that people might be eating"

"Our bassett hound was hit by a work truck in the neighborhood. Our local vet in Brunswick GA would not touch her due to the condition her leg was in with their weekend staff (5:00 in the afternoon). We called 4 other vet specialist in Jacksonville three of which were recommended to us by our vet or the previous vet called. None could handle her on a Friday night; they would need to bandage and hold her over the weekend per the phone call. When we called vet-I-Care the lady on the phone was very calming. They helped our sweet girl in a time of need. The wait was very minimal. We travelled an hour and 40 minutes one way. A drive we would take again if we needed to. Between the updates and friendliness of staff I can not be more thankful for this team!!"