Walgreens

"This pharmacy is very uncooperative. I work for a medicare supplemental insurance, I had a member who has problems getting his pain medications from this pharmacy because it was having a drug interaction error with his other medications. I had to call them 3-4 damn times cuz they kept hanging up on me for no good reason. First, they were asking me which codes they should enter for an override, so I offered to connect them to our pharmacy help line but they hung up. I called them again to let them know what the pharmacy help line told me, then they told me they have the medicine out of stock and Thursday would be the earliest the member can check for it, but I wanted to make sure that they can resolve the drug interaction error, but they hung up on me again so I had to call again only to be told at the end that they know which codes to enter, they know how to resolve the error and it’s just that they’re waiting for the medication to be restocked… so why do they have to ridiculously keep hanging up on me? Why not tell us that at the very beginning instead of wasting 40 minutes of our time? If you’re not happy with your job to the point you don’t care if u screw up ur customers’ wellbeing then get another job… some of your customers are already struggling enough. We’re talking earlier about a person who needs his pain medications, and it’s just very wrong to dismiss and not help him about it. I just hope when you guys get old and start to get sick u don’t get treated like this."

"This Walgreens Pharmacy #1986 located at 5340 Soutel Drive, Jacksonville, Florida 32219 has a few staff members that are good at their jobs and those few treat the clients with respect, but those few are not enough for me to endure those that are not! A big pharmacy doesn’t mean a better pharmacy! I don’t know if this location is aware of how they make most of their customers feel; they should look at their ratings. I have never rated a pharmacy before, but this location caused me to feel horrible. No matter how long I endured this pharmacy location I never saw caring and appreciation so after a while I started looking for a pharmacy that appreciates and cares for every client (there are many good pharmacies in Jacksonville, Florida) and when I located one of them I left Walgreens store #1986 on 5340 Soutel Drive, Jacksonville, Florida 32219."

"Maybe the entire staff should consider working at a kennel because their people skills are nonexistent! This is the worst pharmacy in the city. All the staff is rude, inconsiderate and nonchalant. They show no empathy or care for patients. I don’t understand WHY they are still employed!"

"The worse pharmacist and pharmacy , they either need to hire new people or just cancel the whole pharmacy area. They are incompetent, inconsiderate, unethical, and it’s ridiculous it’s this many complaints and no one is doing anything about it. The lead or supervisor is just as bad. They talk to you any kind of way and when people get frustrated do to that lack of unprofessional they laugh and give you even more of a hard time. Something seriously need to be done or this is going to eventually be broadcasted bigger than google reviews. People just want their medicine to feel and get better and they just make everything worse , it shouldn’t be this difficult to be professional."

"When I asked the pharmacist after having my script sent THREE times and he claims he didn't get it, he said if I wanted my meda that bad to go get a written script and bring it myself (another Walgreens verified he did) to not speak to me in an unprofessional manner he told me that even if he did get it that he's refusing to fill it. I called back to get the store manager and the pharmacist name and they refused to answer the phone. As soon as they saw my number they left it on hold. I have screen shots of me being on hold for over an hour. And that's how they steal your meds. Claim they don't get it, have it resent multiple times then have another store do it and they get away with stealing pain meds. I can't wait to talk to corporate about this"