Pensacola Pet Resort 300 East Gadsden Street, Pensacola, FL 32501

"I’ve been going to PPR for years now. They take good care of our dogs and the staff is really nice. It’s also great that they’re connected to the nearby vet clinic. We get vet services like shots and tests while they’re boarded which is very helpful for our busy schedules."

"I normally do not care for leaving reviews, however, I am enraged with how they run their business. I called to ask questions to see how they run their business on a daily basis. They painted the perfect picture by stating to me that they have the dogs play outside in their pool area, take on walks, provide veterinary care if necessary, provide updates... etc. I was very convinced with everything they told me. They sent me a 'Welcome' card - which I thought it was super sweet and welcoming . However, none of what they told me was accurate. The first da I dropped off my dogs it was impossible to get a hold of them, but when I finally did, I asked how were they and how have they been with the other dogs. Savannah (who answered) explained to me that they have been great, but they don't play with other dogs when outside. Which was suspicious, but I thought it would be okay for the first day so they can get accustom to the situation. Then I had asked if they can send photos and videos of how they are doing. Savanah answered to me that they will email them to me. Everything was fine, I was a bit at ease. Second day, It was impossible to get a hold of them. No pictures or videos. In the afternoon after I called three times already, someone had answered. I asked again how my dogs were doing and they said that my pup had started to get a little more anxious. Which I could understand, it was his first night alone without me. I asked that how have they been playing with other dogs outside, the lady explained to me that they do not take the dogs outside all at once, they normally just take the dogs one at at a time from the kennels (big red flag for me). I asked for pictures and videos, they told me that their social media personnel will be in tomorrow and then they will email me whatever pictures/ videos they took (red flag). Third day, my dogs were picked up out of their five day stay. I did not receive any pictures or videos until the afternoon, and it was literally just one photo. My pup was going crazy and getting more skirmished based on the information they gave and I clearly understood that he was not enjoying his stay. So my dogs were picked up."

"great facility! felt so good to know my dog was in good hands, they even let you tour the entire facility before booking, which i think is awesome. will definitely be coming back and recommending to friends. got so many cute photos throughout her stay which made me feel even better cause lord knows i can’t stand being anywhere without my dog. they even let her bring a toy home with her from her stay! how sweet!! it’s a great feeling when you pick up your pet and see how happy they are around the staff"

"Luna had a great time during her boarding. They are very busy facility and I would call right away when you need boarding. They always got back to my voicemails.They even sent me pictures when they don't advertise it which was super nice since I was worried about my baby. They don't offer afternoon pick up times on the week ends because the receptionist aren't up front but in the back helping the kennel staff. The receptionist even did Luna bath and she came back smelling very nice. So she was able to let me know how she did in the bath. I appreciate the staff working hard ."

"My puppies spent the night as guests of the Pensacola Pet Resort for the first time this weekend and we were very happy with the care of my angels and the interaction offered by the staff. We have a very intelligent Labrador who made it a point to turn back around and say good-bye, and give a kiss to one of the members of the Pet Resort Family. Our lab Mickey is 10 years old and very spoiled; for him to enjoy a place is very reassuring to us. (Both of our boys Love the pool that is available)Our second sweet angel is a 5 year old Belgian Malinois (Tigger) with the energy level of 3 or 4 normal dogs and about an eighteenth of the attention span! We are very excited about the possibility of finding a new 'Home away from Home' for our two K9s, as we like to travel often (and for extended holidays). Knowing that there is a safe and comfortable place for our angels to stay, with an attentive staff, will make our holiday more relaxing and enjoyable."