Massage Envy

"I usually don't leave reviews, but this is the absolute worse business and customer service company I've dealt with in a long time! They robbed me of 17 existing credits (over $1200) in services because my credit card number changed and I didn't know. No one ever reached out to me to update anything and when I finally went to book a massage, they told me I lost all my 17 credits. The only way to get them back to to pay them for 17 more months. Completely unprofessional and terrible business practice. See you in court!"

"Really disappointing experience for the price. I asked for a firm massage and got a light rub I’d say. Not a proper massage at all, won’t be returning."

"Okay message kind staff. Paid 130 with the tip wasn't worth it targeted spots weren't hit properly would think if you're paying an x amount for a message it would be done maybe I'll give it a second try wasn't bad but wasn't worth 90 in my opinion. Overall kind staff clean place but the final product for the price is okay."

"There's a few things this business is lacking customer service skills and holding their employees accountable are two of the major ones. When you're a manager you should make sure that your employees know the policy and inform customers about that correctly. I called to ask the employees if they could please email me the cancellation form so I can cancel my membership. Is extremely difficult for me to get there in person since I work two jobs. I was canceling my membership because I haven't been able to use it due to how much I work. The employee told me that they only take cancellations in person and they were not able to email me a cancellation form. I asked the employee I don't understand how that would make sense if I moved out of the state. How would you expect somebody to come and cancel in person? I was finally able to make it there in person to cancel I explained to the assistant manager of the frustration I had with not being able to cancel via email. This manager told me that it I could've canceled via email and she wasn't sure why her employee would tell me that. I expressed my concern about getting charged after canceling and ask them to remove my card from file however they completely refuse to remove my card even though I had already filled out the cancellation paperwork. And what a surprise days later of course they charged me for another month again. So anyways since then I have called more than a few times to try and get in touch with the manager however it took the manager over 2 weeks AND me calling 4+ times on separate occasions for her to get back to me. ONLY! to tell me her employees were wrong in telling me I can't cancel via email, and that I wouldn't get charged one more time and apologize foe that. But then proceeds to tell me that she will NOT reverse my payment. After going back and forth with her for 10 minutes and reminding her that her assistant manager was the one who assured me I wouldn't get charged she refused to refund me. She did NOTHING to try and resolve the situation or hold her employees or herself accountable for what they said. Absolutely horrible customer service. Just to add on.. finding a good therapist here is 1 in 5 unfortunately.. even the ones the reccomend. Michelle was amazing but every other one I tried would just "fluff you". If you're looking for a quality massages save your money and look somewhere else."

"It was second time. It was good location and all of them are very kind. However It was good enough of upper body pressure. However it wasn't enough pressure and balance of time. I got 1hour massage and checked spot where I want to to focus. It was OK for relax but it wasn't enough for me. I still have $30 in my gift card so I'm going to try tell them more time for Leg."