adidas Outlet Store Lutz 2416 Grand Cypress Drive, Lutz, FL 33559

"Visited this past weekend. The store was much larger than I expected with a variety of styles and lots of clothing and shoes. Both the clothing and shoe styles were newer and the pricing seemed reasonable. Very organized setup and staff was great when I had questions. Lines looked long [here and there] but moved very fast."

"Maybe I am in the wrong so there’s that. Bought a pair of shoes online and took them out of the box, threw the box away and then proceeded to never put the shoes on bc they were not the right color. I bring the shoes to the store to return, have the receipt and the shoes never worn, but no box. They told me I could not return the shoes w no box. Okay fair enough. Had some Nikes I had to return (same scenario, same day, same mall) so I go do that. Simplest transaction, they took the shoes back and look at me weird when I said adidas didn’t do the same thing. Walk back over to adidas to see if there is anything I can do (refund or even store credit) and the manager (male, 25ish) says nope nothing bc they would have to damage it out w no box so they’d lose money. I asked if all their shoes are all in adidas boxes and it froze him. Going to the back isle and there are shoes w no adidas box but yet for sale. Awful experience w the manger and not being able to refund the shoes I bought less than 30 days ago. Didn’t push it but he clearly lied to me."

"We visited during the Labor Day weekend for their sale. The store was packed but the staff were nothing short but helpful, friendly, and attentive. We were asked twice if everything was okay and if they could help with anything, as busy as the store was. The sales were great and they have a nice selection of items for everyone."

"Went to pick my sneakers that I bought online and they were ready and the process was quick and easy. Great quality of service of the guys who work there."

"Grest service, sales staff was helpful, and we got an opportunity to get shoes we needed. We also enrolled on a special program for future sales and discounts.! We enjoyed the experience while finding new shoes!"