Lakeland Regional Health Winter Haven Primary Care

"Highly don't recommend! The staff at both desk are extremely rude. Waited an hour in the lobby. I asked to reschedule and the lady said she doesn't have anything with the Dr I want till December time. I said I'll probably have to go somewhere else. She slammed the glass closed as I was walking away."

"This facility needs to develop a better system/solution. Our Grandson had an appointment @11:30 we didn't get called for height and weight until 12:35ish. We was placed in a room and waited another 15 minutes for the Dr to come in. When I asked the receptionist what was going on and why was it taken so long her response was "they have to wait for a room too open up. This facility offers several types of services to all age groups. You need a better schedule system to keep people from waiting an hour or more to be seen"

"After they cancel my appointment once already, today I came with my kids. One of them have medical exemption for vaccination due to Guillén Barre after vaccination that almost killed him. They refused to see my kids. I asked for a letter that states that based on their vaccination status they refuse to see them despite all medical records and conditions my kids have and that need to treat. Not only unethical but shows how careless they are related to kids health."

"I've seen 2 different doctors and I can honestly say that I'm pleased with their knowledge. The wait time was decent, I waited 20 minutes for a sick busy that I scheduled a day before. The only thing I would say needs improvement is the whole waiting lobby. When I walked in there I felt like I was walking into a ghetto health department. It really needs updating to meet the standards of a nice and clean looking pediatric office."

"I recently started bringing my son here. And I have had the best patient service ever. Dr. Alvarez along with the other provider and Nurse Practitioners are wonderful. I have had to bring my son in 3 times for sick visits and they make it work for you. I leave messages for the nurse and they get back to me in a timely manner. I love the fact that they are open on the weekend in case there is an urgency I can take my son in. I absolutely love this place. Im glad I switched my son to Lakeland Regional Health !"