Optum-Kissimmee

"Horrible office and rude customer service. And they up all information wrong to the insurance and quest diagnostics as well."

"Anyone thinking of going here run as fast as you can the other way. I have to chase them for everything I need. Waiting 10 days for them to review x rays for a possible wrist injury."

"I never had a negative experience. But today I went with an infection. They never send my prescription to the pharmacy. That makes me so mad because I had to go through the fever episode another night."

"Ever since changing company it’s ridiculous to get an appointment. I wouldn’t be seen for 2 weeks with a fracture foot and then they want info regarding my injury when I requested for my previous Ortho contact info. Just today for a sick visit they would schedule you out for a week and a half and advise to call in incase they have cancelation. Mind you, they will not allow you to see a different provider within the practice for a sick visit without scheduling a initial visit first which they dnt have appointment for until mid March. So the waiting and phone tag game begins!"

"This practice is useless! My husband & I have used them for our Primary Care for over 20 years, as have our daughter & her family. They have changed their name about 6 times over the years. They continue to get worse each time. They advertise that they are available 24/7 if you are sick. That is not true! We have called them for urgent care where we were very ill & needed to see a doctor right away. Each time we were told it would be 4-6 weeks before they could see us. Of course we could not wait that long, so we have had to use Centra Care every time. Last week, I was scheduled for a hip replacement that has to happen quickly. My daughter came into your office on Friday to schedule an appointment for surgery clearance. There is no use to call your office because no one ever answers the phone & IF you get a call back, it takes days! She was told that we would get a call to schedule this appointment next week Monday or Tuesday. She said that was not acceptable and to forget it. She had just come from Cardiovascular Associates where she was immediately given an appointment for me on 11/3, yesterday, for cardio clearance and an EKG. Orlando Orthopedics has a Primary Care who can see their patients for surgery clearance. They immediately gave me an appointment & got labs scheduled tomorrow. I go to ORMC for my pre admission testing on Friday. There is no excuse to put up with such care from a Primary we have had for over 20 years. We are finished with your practice! We could never recommend you to anyone! Sincerely, Margaret Stein"