STEAM Preschool Academy at Netpark Tampa Bay

"Very satisfied with my experience at Steam. My oldest started there when she was one went all the way through Vpk. She started kindergarten above level now she's in 2nd grade with a third grade reading level! My second child goes there now she started when she was two. You're always greeted with a smile when you walk in from Ms.Jemese and MsJessica. Sometimes my elderly mom has to pick up my daughter and Ms. Jemese will go and get her from the class so my mom doesn't have to walk that far. My daughter fell in love with Ms.Cece and Ms.Jackie they know she's not a morning person so they are always ready to get her and comforter her when I drop her off. Ms Jackie even did her hair for her birthday because she asked. This year she is in VPK with Ms. Sandra and Ms. Jackie they take great care of all the kids and challenge them with weekly homework. All the faculty from the custodian to the kitchen to the classroom are always professional. STEAM was the best decision!"

"I have to say this is probably the worst daycare experience I have ever had. The school looks great however this is surface level. Some of the staff can appear to be nice and love the children but they do not. I had my two foster children there and from day one there were concerns. Initially I though this is going to be good (finding quality daycare in Tampa is difficult). My first concern was the ability to bring my children in after doctors appointments. I was advised that with a doctors note that they children could not come after 11 am even doing early steps appointments for my children with a note was a problem even if they were fed lunch they were not allowed to come in for a half day. This is not what the hand book states this was a rule from the director at this center. The daycare would loose my children's clothing and then tell me they were going to credit my account five dollars they lost a Mickey Mouse shirt that cost me $35 dollars and they gave me $5 dollars. The handbook also says they are not responsible for lost items, however require that you leave clothing (which is not a problem if they do not get lost). They are suppose to send blankets and sheets home each week for washing but they do not and of course when you ask about the items they say they will wash them. My very nice blanket and sheet set was never returned and the teacher did not know which one belonged to my foster son. How is this possible if they are using the items for nap time daily. They use an app called ProCare to provide updates and for sign in and out. They are suppose to update parents as to how the children are doing throughout the day they rarely send updates and if a parents ask for updates they get upset and frustrated. I was advised that the staff are sometimes to busy to busy to update parents as to what the children are doing throughout the day. They do not change the children's diapers routinely I would pick my children up and they would have red bottoms and rashes. Of course a staff member grabbed my 17lb baby girl by the arm and when I told her not to she because very rude and belligerent. Ultimately they did not take my word but went to look at the video and found that she had …they advised me that this would be addressed with Huan Resources and never provided an outcome. The final straw was me taking my children for COVID-19 vaccinations and not being able to bring the children back because we made it there at 11:07 AM. I sent a message to let them know that they had appointments. Ultimately I did call the owner and he was kind and called the staff and they said the children could be dropped off at 2:30 PM. The staff lied to him and said that they only did that because they had a staff quit unexpectedly this is what they do daily. They do not seem to want the children there. They are always over ratio...always … Lastly they hired a "teacher" who's own children is in foster care...that is very concerning as that means she has an verified abuse report. I will not go into detail as to how I know but they are aware I am sure how can a person who is not able to have her own children be allowed to work with children. I have never been more disturbed by a daycare. They are like a pretty woman with a ugly spirit. If you are even considering this daycare please just keep going do not be taken in by the looks. This is by far the worst and most disturbing daycare experience, Update …I have to laugh at the director’s comments as I have all the e mails that was sent from the pro care app also the daycare had to refund me due to my account being over paid I always had a credit on my account…this has nothing to do with Money but poor quality child care …I am amused that the director has a few if her foster parent friends write reviews to counter the one I posted. What I said was true however there is so much more, everything that looks good is not …"

"I can’t speak more highly of a child care facility. My kids love it here. Ms Makayla is amazing with my babies, Ms Jackie always shows my kids soooo much love. Miss Letecia and Miss Olivia are amazing to my 18 month old. And miss Brittany literally makes my 3 year old so excited to come to school. Office staff are responsive and incredibly responsive and communicate so thoroughly. Every morning miss jamese or miss Jessica greet myself and my kids and you can really tell they genuinely love their job! The minimal complaints I’ve ever had were resolved professionally and in a timely manner. We ❤️ steam"

"Im so glad i found this place and gave them a try. All of the teachers work together and communication on point. Very clean. Wipe down everything daily. Affordable. I just love them and my baby does also. She has improved to a big girl from day one. Very respectful and coordinated."