Tampa Marriott Water Street

"Perfect date night RUINED by the ABSOLUTELY HORRIBLE service provided by the Water Street Marriott and their valet service. First they tried to rob me claiming the fee was $50 when it was actually $21.50 to valet. They were TOTALLY UNORGANIZED. I left the event I attended at 11 p.m. and didn't get my car back from valet until 1:30 a.m. The ONE cashier they had was extremely slow, the valets were NOT running for cars, and the hotel manager said there was nothing he could or would do to make it better or improve the situation. He just kept claiming, they were a 3rd party valet company. The hotel manager also told me and several others who were complaining to just call and complain to Marriott customer service. He also completely ignored my request to get my money back. I expected much more from Marriott. Thanks for ruining our night Marriott ...... this fiasco could have been easily avoided with proper preparation, organization, and communication.....Do Better.... and I STILL WANT MY MONEY BACK! ****DO NOT RECOMMEND ****"

"Very nice stay at this property. Don’t love ‘destination fees’, but this was seemed at least reasonable (and also automatically awards points since Platinum+ already gets enhanced internet). Dropping off our rental car at the nearby Embassy Suites was also convenient. Bill the bellman was so nice and gave our daughter a toy. I also mentioned it was her birthday and the card in the room was a nice touch. The lobby restaurant with the patio had a good atmosphere. Nice pool too but it was a bit cold when we visited. Overall, would recommend. Thank you!!"

"Had a great stay at this hotel. Beautiful location. The thing that stood out to me most was the service from all of the workers especially my valet driver, Dylan. He was super helpful in getting my car very quickly and helped us find a great spot to eat afterwards."

"This stay was beyond and above what I experienced in service at other hotels throughout the US and Europe. It was on the tail end of a more extensive business trip, and I was surely tired and a more picky guest than average. All my requests were met promptly, with professionalism, hospitality, and competence. I'm leaving now after 5 nights, impressed!"

"I recently revisited a hotel that I had fond memories of, both for its accommodation and the numerous remarkable events I've attended there. My experiences at the lobby bar had always been a highlight, which led me to arrive late one evening, around 11:30 PM. Despite the imminent closing time and the $35 valet charge, I was looking forward to unwinding there with my wife. Upon seating at the bar, we experienced a wait of about 5-10 minutes before being attended to, which was understandable given the busy atmosphere. However, when I tried to engage the bartender, my attempt to order was disregarded. He proceeded to assist other customers, visibly overlooking our presence. Having managed a bustling bar myself for two years, I was astounded by this oversight in service. Additionally, the staff's attire did not reflect the establishment's otherwise elegant setting. The casual, almost utilitarian dress code seemed more suited to a warehouse or retail environment, rather than a sophisticated hotel bar. In summary, while the hotel continues to impress with its stunning lobby and overall ambiance, there's a noticeable disconnect in the level of service and staff presentation. Aligning these elements with the hotel's high standards would greatly enhance the guest experience."