McDonald's

"It’s early in the morning. I was expecting to be greeted rudely. I’ve been to McDonald’s everywhere in the Pensacola area, and in different cities/states. They’re always the same. Rude people. Especially in the morning. But the customer service was so so nice I really had to come leave a review. They made my frappe PERFECT. It’s not the same everywhere. They really filled my cup up and made it like the photo that is advertised. I got confused when ordering and I switched it, the girl taking my order was so so nice. When I went through the window she was even nicer! The guys making my order were very kind as well. Both of them said good morning, and talked to me a bit while they prepared my frappe. The McGriddle was good as well and also looked like the photo advertised. Overall, I am so so happy. If all McDonald’s had employees like these employees I think the atmosphere would be awesome. Thank you guys, for the food and excellent service. (Photo attached to show I went and if management sees this they can pinpoint who worked this day.) my greedy self ate all my food ASAP."

"We went through and asked for a number 5, she didn't hear us, so we repeated a 10 piece nugget meal. When we went to pay she was taking another order, so we pulled forward to get our order. We realized it wasn't a meal, and when we asked if she could correct it by adding fries and a drink, she was EXTREMELY rude and said she wasn't the one who took our order, and if we wanted our order corrected, we had to go back through the drive thru. We left to go to another McDonald's and will absolutely never return to that location."

"Got to the order menu in the drive through and the employee told me to wait. 20 minutes later I was still there and hadn’t heard a word from the employee, meanwhile the other drive through line was passing cars through. I just wanted to get my daughter food before school. Will definitely not come back to this mcdonald’s anymore!"

"We were flying in from Kansas City this past weekend from a lovely visit with friends and family. Our flight arrived at approximately 930, grab the car, grabbed the bags, headed home, and decided to grab a burger on the way home. As it turns out it was about 1030, they were still open for the drive-through! We pulled up, someone politely ask for our order, we provided the information, for our order, and pulled to the window. The gal that was working, took our credit card for payment, and disappeared from view which was interesting as usually they just run the card right there at that register. Regardless, shortly, she returns with my credit card and receipt. Within a couple of minutes she brought our order, which, to our pleasant surprise, was piping hot as it had just been made fresh! Kudos for the fresh food, hot, and tasty. Needs some work comment, is that customer service could use some improvement. When she took her credit card, she didn’t say anything. When she handed it back, she didn’t say anything, and when she handed our food to us, she didn’t say anything McDonald’s could use some training for the customer service, I highly suggest that they adopt Starbucks and Chick-fil-A’s model"

"Terrible service. They will take your money, get your order wrong, then call you a liar and kick you out of the place. You can clearly see the difference between a double cheeseburger and a double quarter pounder (which costs significantly more). Oh, they will also argue about whether they gave you the fries in your order or not. The manager was just as ignorant and rude as the employee at drive-thru. Unbelievably terrible management."