The Preserve at Terrell Mill Apartments 1560 Terrell Mill Road, Marietta, GA 30067

"Roberto was extremely helpful as we were preparing to move and on our move in day! The week prior I had to call a million times because I’ve never rented before and needed help preparing. He was so kind and patient with me and walked me through every step and even went out of his way to help me find renters insurance. I’m so glad Roberto was our leasing agent!"

"Terrible, not worth the stress. Even when you do get approved for a lease they refuse to communicate with you. I have been approved for 2 weeks now and they never sent me a lease to sign. It feels like they scammed me out of my application fee as I can not get in contact with anyone in the office to give me an update. I have called multiple time on multiple days and every time I just get an automated message telling me to leave a message or text with a leasing agent. Well I did both and they have still yet to reply to my voicemail asking about status of my lease. I texted with a leasing agent and got the same old "I'm not able to answer that question but i'll send it to my colleague who will get back to you as soon as possible" and surprise surprise after multiple follow up texts they have still not gotten back to me. At this point I have just given up on living here even if i got a lease the lack of any communication has made me not want to live here as what happens when i have a maintenance issue I will run into the same problem. I know its a cheaper option but its not worth it go another route that will actually answer a phone when you call Update- After 3 weeks I finally got a return call from them telling me that the apartment I originally applied for was not going to be available for the date I applied to move in, When I told them I was forced to sign another lease in the time it took for them to get back to me as I am moving for work and on a tight schedule and that I would like a refund they said they would get me a refund then the next morning I get an email I saying it was non-refundable and I was not going to get a refund. I get the non-refundable part but I feel there should be exceptions made as I submitted the Application fee to be considered for an apartment I didn't submit the application fee to be approved and then get ignored for 3 weeks with no update only to have the apartment I applied for not available when it said it would be that alone should be cause for a refund. I will be filing a complaint with the BBB DONT DO IT NOT WORTH IT"

"If you enjoy your sanity and any type of peace do not move here. These apartments are uninhabitable and atrocious. Trash piled up everywhere all the time. Your A/C will go out all summer causing your apartment to be 90° inside. The water smells so bad like mold and mildew. The gym is run down, all of the machines are broken. People let their dogs swim in the pool. Management does not care about anyone that lives here. This place is a joke."

"Do yourself a favor and stay very far away from this place. Seriously, I should have gone to Rockledge or anywhere else in the area because you get nothing you signed up for at Barrington Mills/The Preserve. First, No functioning working gate. I was lied to that the gate would be fixed within the month...that was last year when we signed the lease. 6 months later we are being told that we were given wrong information and that it costs a lot of money to fix the gates (apparently safety isn't a priority). I was pretty patient about maintenance issues until my ceiling had a leak that was blatantly disregarded for 6 weeks. It was only when I took time off of work to schedule 3 separate meetings with management to terminate my lease that all of a sudden I come home to a hack job of various cosmetic fixes around my home. There's debris *everywhere*** If there's going to be work done, shouldn't i get a notice so I can move things out of the way like my toothbrush or makeup brushes or towels? Instead, my towels were on the floor, there's debris all over, and there's chips on my bathroom rug from whoever had a snack in my bathroom/bedroom (which we never eat in the rooms because of the roach problems). Just imagine how violated you'd feel if you come home and someone has touched/dirtied your things and moved things out of place? Literally even my toothbrush had dust all over it. Do yourself a favor and don't move here. There's plenty of other places that won't screw you over and then try to trap you in your lease, keep your deposit, and make you pay an early termination fee because they're just not done screwing you over. Time and time again, there is absolutely no common courtesy to be shown here. Here's a bulleted list of things wrong with the apartment: - Roaches everywhere (as if they spray roach food and not insecticide) - dishwasher that doesn't open all the way (installed in front of fridge) and can't seem to wash things we squeeze through the crack without leaking - unfinished cabinetry (probably where the roaches are coming from) - filthy a/c vents - rude and inattentive maintenance (6 weeks for a leak, really?) - no gate (and apparently no money to fix it but they still advertise a gated community and happily take everyone's money) - interior kwikset door knobs installed on your exterior front door (anyone with a flat wire can open it, woohoo) -zero insulation (get ready for you utility bills to skyrocket winter and summer) - no sound proofing (no insulation and cheap hollow core doors = you hear everything like the neighbor coughing, singing happy birthday Maria, and knowing exactly what show they're watching on netflix - spoiler alert!) - lackluster "renovated" gym (old cardio machines in a dusty basement, spin/yoga room full of dust and bugs and no mirror, 5 ill-equipped weight machines, no sanitary measures - ew) - filthy pools - awful water pressure (seriously it's a lukewarm trickle on a good day) - broken/sketchy/poorly lit mailboxes - loose outlets (fixed with tape) - exposed wire - no smoke alarm (lol how I showed manager the picture and she said the battery is just missing... there's nothing there) - no street lights - random people walking through the "gated" community - found a playboy magazine when investigating the leak (who knows how long that's been up there, I guess maintenance chose to overlook it when they came to "inspect" the leak the first time...or maybe it belongs to them - who cares that it's gross, right?) - lyng, manipulative, and sneaky management The funny part is, I'm going to get a response from them like, "sorry it didn't meet your expectations, please reach out so we can talk." But here's the thing, you person who is interested in getting an apartment here: I'm a reasonable human who just wanted a safe and clean place to live and I've talked myself into a stupor dealing with the aforementioned bulleted points. If you still end up signing a lease here after seeing this review, you're probably a sadist, bless your heart. :)"