Bath & Kitchen Galleria 10591 Old Alabama Road, Alpharetta, GA 30022

"This review is the 1st negative review that I have written about any business. Be very careful if you hire this company. Look at all the details of the contract and the fact that it is noncancellable. I hired Bath and Kitchen Galleria (previously Remodeling Expo) to remodel my Master Bathroom on October 20th, 2023. I had not had any recommendations for the company, but saw the ad in the Smyrna magazine. I was very impressed by the design center. I put down a $5700 deposit upon signing the contract. The designer helped me to pick out selections. When it came time to do a change order with the selections, the new amount was $5000 over my budget. Ok. I decided to figure out a way to make it work within my budget and started to pick new selections. At this point the owner, John Hogan, became very impatient and aggressive in his tone with me. I felt really uncomfortable and stressed in my interaction with him. At one point on the phone, he told me that maybe we weren't a good fit for his company. My husband even tried to get involved and he hung up the phone on him. When I investigated a bit further into this company, I noticed that he had a 2.5 rating on Yelp reviews. Also, if you read the reviews from his employees on Glassdoor and Indeed, they are consistently saying that he is arrogant and has horrible communication skills. In addition, his company has a C rating on the BBB. On my contract, he falsely misrepresented himself and said he had an A rating and was BBB accredited (and is not actually accredited). After I discovered that my contract had false information, I decided that I did not want his company doing my master bathroom remodel. I didn't trust him enough to let his company into my home. My husband and I have been asking for our deposit back since Nov 17th, 2023. Keep in mind that no actual work has been done at my house. He claims to have ordered materials but won't tell me which ones, and I actually didn't sign off on anything to get ordered. We have gone to his store a few times, sent emails and called him. It is February 2024, and he still hasn't given us our deposit back. I have even offered $1000 to pay for the design services. I'm thinking that is more than fair. Again, I hate to write a bad review, but I needed to share my unfortunate experience."

"First let me say that I'm and architect with over 35 years of experience. What drew my wife and I to Bath and Kitchen Galleria is their unique combination of technical proficiency and artistic/creative design competence. What impressed us is that they just don't advertise this, they actually do this on a day to day basis. In the remodeling business, "experience" is the most important element of any design-build company, and this company is populated with experts in every category. Our project was about as complex as they get, large load bearing beams, high end custom cabinetry, premium appliances and a total redesign of the room size. John and his team simultaneously embraced the engineering, design, spacial planning, and CAD documentation, with such precision and speed, I could only be impressed. Their work continued through the installation process where their scheduling was so impressive that we didn't have a single day of inactivity through the 6 week schedule. This company has a culture of communication, so the designers, procurement dept., project managers and installers are all on the same page. As a highly critical construction professional, I was impressed with this company from start to finish."

"Smooth Process, Great Communication, Awesome Design. Working with Remodeling Expo was so enjoyable. Communication was great, they finished on schedule and there was not a single change order. They have detailed construction drawings so there's no guess work. My husband was in awe about how they worked, and he's in the commercial construction industry! I cant be happier with the work they did. Thanks."

"I had absolutely no issues. I felt it was time for a new kitchen and bathroom, but had no idea where to begin. Bath & Kitchen Galleria made it very simple and showed me a detail 3D render of my remodels before installation! Could not be happier with the choice I made."

"Our experience with Remodeling Expo Center was very successful. We are very happy with our new kitchen. The project manager,owner, showroom staff as well as all the contractors were very helpful, skilled and knowledgeable. The only issue we had was the timeline (took longer than they thought). We would highly recommend for your remodeling needs."