Five Below

"What a disaster of a store! Shelves and endcaps were so disorganized. There are a lot of random things thrown and left all over the place. Carts with merchandise unattended and in the way. There are so many items with no prices, employees playing with their phones and not paying attention to customers, no greeting when walking in or out... very disappointing experience. It was my first time going to a Five Below and probably my last one."

"Very messy. Very unorganized. Still good prices. Good products if you can actually find them."

"I made an online order here on Sunday. It said it would be ready by Monday. Here it is, Tuesday, and I haven't received an email, so I called to see if my order was ready. First, the guy that answered said that he hasn't been checking online orders but that he would go check mine. He then hung up on me. I called back, and a woman answered. I didn't even get the full sentence about why I was calling out, and she hung up on me. I called back a third time and got the guy i talked to the first time and i told him that they had hung up on me twice already, and I wanted to know the status of my order. He came back with an attitude and told me my order was not ready and I'd get an email when it was. Apparently, the promised times online do not mean anything, and the customer service here is a joke! I understand that it's Christmas, and that they are busy, but i didn't deserve to be treated like that. A simple it's not ready, we are working on it, and I would have been happy to wait. I'm a paying customer just the same as if i was in store. I do not recommend shopping in store or online."

"Writing as a former cooperate representative. Disclaimer: I do not work for this establishment anymore. I was very displeased with my last two visits to this locations due to lack of care. First thing one will notice as they walk in is the large wall of hazardous boxes stacked on two u-boats. The first visit there were two employees- one manager one employee on the clock. Both were on their phones- in front of cameras. Was not greeted, was not spoken to, just squeezed my way through the disaster. I understand the holiday rush but it was very evident this store had not been properly attended to and the service had dropped. My second visit was a slight better. There was a nice lady at front with beautiful white teeth who greeted me and asked if I needed assistance. I met another employee in the back, was a guy with glasses and a black zip up on who also asked if I needed help. I asked him about the price of a product but he redirected me to the lady with the pearly white teeth and asked me to ask her. I did just that since the price of the other product was incorrectly marked 3 for 25. The lady told me she could not redeem this- which goes against any company policy the store has ever held in my years working there. If the price was marked at that price, it is to be redeemed as marked. She told me instinctively, without letting me finish asking my question, with a stern “no ma’am” and explained she could not redeem the price marked. I let this incident go because I already knew that was a deal five below would never have on have tables. I then continued shopping in the establishment when I found the blanket I was looking for. It was opened out of the package and they had put it on a hanger. I figured I would go ahead and get it versus getting the cheaper $5.55 blankets . I knew the rules of opened products- they would redeem a coupon if asked. I asked the lady with the pretty teeth for a discount on the coupon and she cut me off again and said it was against company policy to redeem a fed punt on a product that’s missing it’s original packaging and told me there was nothing wrong with the blanket that it was simply just missing a ribbon and a hardboard placement. I rationalized the situation at hand- had the blanket been for myself then I would of been fine and bought it. Now, the blanket was a gift for a friend and I would have to remake the packaging and add my own bow to it. She told me if it’s the last one then that’s it there are no more. I was extremely displeased with this and asked her when the policy changed- without giving out my identity or past history with five below. She told me these rules have always been in place and the only way to get a discount on a product is if the company sends you one which is extremely incorrect. Now to another issue outside of the disastrous store; the trash out back. I’m suprised the city has not been on top of them about this. There is so much trash out in the road and all over the place. I understand there are issues with garbage companies here and there but I don’t see any reason why no one would of taken the time to correct this issue wether it’s on the stores behalf of because of dumpster divers. No sympathy for the dryer sore this puts on the business and the surrounding ecosystem. Now, to anyone who read this throughout- know the rules. If you bought something such as a charger or a set of headphones for your kids, you 100% can exchange them with or without the receipt. You can get discounts on broken or damaged products- which if anyone payed attention to the giant binder located in the office they would know this includes damages packaging. This is even mentioned on their zebra handheld when they do damages- “damaged packaging”. I hope this store will clean up after themselves and Thankyou to the big in the back of the store that showed more care than any other employee I have met here lately."

"Five Below, the popular retail store known for offering a wide range of products at affordable prices, is a unique and budget-friendly shopping destination. Here's a detailed review of what you can expect when shopping at Five Below: The primary draw of Five Below is its pricing. As the name suggests, almost all items in the store are priced at $5 or below. This affordability is appealing to a wide range of shoppers, from bargain hunters to kids looking for budget-friendly toys and gadgets. The product selection at Five Below is diverse and dynamic. You can find everything from home decor, electronics, beauty products, fashion accessories, and even snacks. The inventory often changes to reflect seasonal trends and popular items, which keeps the shopping experience fresh and exciting. Five Below is especially popular among teenagers and young adults due to its selection of trendy items and unique novelties. It's a great place to find quirky and inexpensive gifts or pick up the latest fads. The store's organization and cleanliness are usually satisfactory, creating a comfortable shopping environment. Customer service is helpful, with staff often available to assist with any questions. In summary, Five Below is a treasure trove of affordable products and unique finds. Whether you're on a tight budget or just looking for a fun shopping experience, it offers a diverse array of products at wallet-friendly prices, making it a favorite for a wide range of shoppers."