Embassy Suites by Hilton Atlanta Midtown

"Recently stayed in a 2 room 2 queen bed for a couple of nights with my wife and child. The hotel was very clean and the staff was very nice. The nightly happy hour was a very nice surprise. Terry K. Was great! And was making sure everyone was happy with their selection of free small plate snacks and free drinks. The bar tender Janeen even offered to make a N/A shirley temple for our 6 yr old. The pool was warm and clean as well, and the location of the hotel was good for all the events we wanted to do in downtown and mid town."

"Rooms are spacious and really nice overall, location to Atlantic Station was amazing biggest down fall of this place is simply the service or lack of. Stayed for over 9 days and asked numberous times have my bed made up and room touched up. Ignored by housekeeping throughout my stay. Asked front desk make note to do room up and still nothing, had get fresh towels from front lobby because lack of housekeeping providing them. Hotel is nice but service and how they treat Hilton Honors members is non existent here. Rude tones when asked things that they normally provide. Had fire alarm set off while staying at 1am in morning with no explanation from front desk when asked if everything is okay. Breakfast is amazing specially w fresh made omelette station they offer. Pool, gym and laundry room are nice as well"

"First off, the location of this place is great. Close to many things within walking distance. The rooms were as expected with nothing that really stood out. Everything was clean. The bartender had a really bad attitude, possibly because she was the only bartender on new years eve. Checkin time was 3 pm. We arrive at 350 and we're told we'd have to wait 35 min to an hour because the rooms were not ready. We got to breakfast at 930am, and there wasn't much left to choose from. Granted, we showed up towards the end, I feel it still should've been stocked better. Overall we would stay here again, maybe not for 240 a night though."

"We had a late check out with Roger (who provided great service) on 12/2/23 (my birthday). However, the day of check out which was 12/3/23 housekeeping kept knocking on the door numerous of times to inform me that check out is today. I had to call the front desk to inform them that housekeeping keeps knocking on the door and I have informed them that I have a late check out at 1:00pm est and their continuous is disturbing my sleep for my long drive, to include my experience. The front desk clerk (Netai, great service) stated she would correct it, but the housekeepers came twice again and knock on the door. Upon check out, I informed her that housekeeping came twice again and communication must not been passed on. Furthermore, breakfast is served from 7:30am - 10:00am. While going to breakfast they ran out of waffle batter. We asked the staff, including other customers if anymore batter would be available? The staff stated the truck did not come. It appeared not only to me and other customers that the staff did not want to provide anymore waffle batter due to the time of closing of breakfast. Regardless, of the time customer spent their time and money to come to this hotel. The experience to be not be satisfactory is mind blowing. As a Diamond member, I would expect great service considering the price and time spent with the Hilton family. I am hoping someone would reach out regarding this matter to rectify this matter."

"We recently stayed at the Midtown location. The location is spectacular and we felt safe at all times. The lobby area was nice. However, I was disappointed at how filthy the rooms were ! Luckily I traveled with cleaning supplies just in case the other reviews were true (they were). Upon arrival, I wiped down the toilet and there was definitely a residue on the seat. There was makeup on the walls and the counter above the refrigerator had substantial dust, which made it obvious it has not been cleaned thoroughly. The pull out mattress was thin and flimsy. I’m guessing it was purchased 20+ years ago. My daughter decided to take a swim and said the water was green with hair on the pool floor. The saving grace was the bartender Janeen. She had everyone laughing and nodding their head to her music . She made everyone feel like a valued customer, although most were there for complimentary drinks. Over- all I would not stay at this property again for the nightly rate and $45/night parking was not worth it"