The St. Regis Atlanta

"Sad to say this was the worst experience ever at a luxury hotel. We waited over an hour for our car to be pulled from the valet. That’s not a big deal considering we were leaving a big event. But after waiting an hour, it wasn’t until I walked into the valet office and asked if they could find my car that the problems began. Someone found the key and ran off to get the car. I asked for the manager and everyone laughed. Someone said he was the manager and said that his name was John Smith. I decided to escalate the problem and walked to the front desk and the person at the front desk refused to acknowledge the problem and said there was no manager available. Once the car finally arrived, I asked to talk to the manager again and John smith came out now saying he was John Denato. He said that he didn’t care if I was the chairman CHOA that I should just leave. Then he called a traffic officer to come out threatening to cite me in if I didn’t move my car. Such a shame considering the long history of the St Regis and the Hope and Will Ball benefiting the Children’s Hospital of Atlanta. Definitely a stain on an otherwise remarkable event. It’s unfortunate that St Regis allows a subcontractor to represent them in such a manner."

"Planned a romantic staycation with my wife and was disappointing we couldn't use our suite upgrade, however the service wa great a the room we were assigned was also very nice. Since Marriott purchased the St Regis and Ritz Carlton brands Marriott Corp has really reduced and diminished the quality and level of service previously provided and guests expected from what was a five star property brand. We had reservations at the on-site restaurant Atlas and a couples massage at the spa, the service was great and look forward to coming back in the future."

"We were there for Tea with Santa. Our daughter had a great experience. The Santa makes time with every table and the staff is very attentive. Our daughter even ate the sandwiches they provided which were outside her norm. Every kid gets a photo with Santa and an elf even comes around making balloon hats. It’s a great experience for children."

"I’m deeply grateful for Jack, the hotel manager, who offered us great support during our stay. Jack is very professional, amiable and responsive. We are able to retrieve our lense cap and take additional pictures after check-out thanks to Jack’s help. Jack also helped us make reservations to on-site restaurants. I just wanted to let leadership know how well Jack did."

"My husband and I recently enjoyed a romantic getaway at the St. Regist Hotel in Atlanta, and it was truly a memorable experience. The stay was not only enjoyable but also incredibly comfortable. The room's quiet and cozy ambiance made it the perfect haven for a couple's retreat. The highlight, of course, was the generously-sized bathtub, ideal for long, indulgent soaks, adding a touch of luxury to our stay. The outstanding service provided by the hotel staff added an extra layer of warmth to our visit. I indulged in a fantastic facial at the spa, which left me feeling refreshed and rejuvenated. The hotel's lively bar, with its exceptional cocktail offerings, provided a lively and enjoyable atmosphere for our evenings. The St. Regist's convenient location, with great restaurants and a charming park nearby, made it easy for us to explore and enjoy the city's offerings. In conclusion, our stay at the St. Regist Hotel was a perfect choice for a romantic getaway. We're already looking forward to returning and hope it won't be too long before we can experience this exceptional blend of comfort, service, and fantastic location once again."