The Ranch at Bonny Oaks 7112 Bonny Oaks Drive, Chattanooga, TN 37421

"Update: the nail they’re referring to in the response is a nail I was aware of however, they clipped a different nail FAR too short. I wanted to love this place because the staff is lovely and it’s reasonably priced but unfortunately, my 1 year old French Bulldog returned from her stay here with scabs on her head, nearly missing a nail from when they groomed her and cut it too short (which was bleeding for a few hours when scab fell off on the ride home and they mentioned at pickup that they “didn’t touch one of her nails because it looked injured”), and now she has kennel cough. I missed the other review here mentioning someone else’s dog that got kennel cough after their stay. I recommend doing business here at your own risk! There are other more sanitary, careful, and considerate places to board your dog."

"My Zeus absolutely had a blast! The staff were patient and amazing every time I called. I was able to see pics of Zeus which made my time being away easier. The bath the gave has him smelling divine! Definitely making the Ranch my primary groomers and boarders!"

"Our dog is always excited and happy to visit The Ranch! Everyone who works at The Ranch is friendly, kind, and thoughtful. The employees seem to genuinely enjoy taking care of the dogs. Of the four daycare and boarding locations in Chattanooga we have participated with, The Ranch is by far our favorite place! With boarding and daycare both, we have only positive experiences. We highly recommend!!"

"We have boarded our two border collies here a couple times and every time we pick them up they always seem to cough/hack and get diagnosed with kennel cough even though every dog is supposed to be updated on shots before boarding. Like responsible pet owners, we always make sure our dogs are up to date on everything they need before boarding them, but this may not be the case for other people who let their dogs board at The Ranch. This last time we left them for a week while we went on a family vacation; we picked them up and not long after we got them home we noticed they both started hacking and coughing. We took them to the vet and the vet diagnosed them both with kennel cough and prescribed them antibiotics. We know our sweet dogs caught this while they were staying at The Ranch. We gave them a second chance, but we are not satisfied with how things always seem to turn out. It’s honestly disappointing with the lack of updates we got about our sweet border collies while we were on vacation. We had to go out of our way to call and ask about how our dogs were doing, we received no pictures, updates, or anything regarding our dogs while we were gone. It’s comforting knowing that your dogs are being well taken care, but we were worried about our dogs the whole time… and it’s hard to enjoy a family vacation while worrying about our fur babies. Upon picking them up, apparently they gave our dogs a “bath,” but they didn’t seem clean. They didn’t give us the correct dog bowls back either. My family and I have lost trust and faith in this facility and we will never bring our dogs back here again. We highly would NOT recommend boarding your fur babies here."